Rights and Responsibilities Insurance companies, brokers and agents are committed to safeguarding your rights when you shop for insurance and submit a claim following a loss. Consumer RightsThe Insurance Industry’s Code of Consumer Rights and Responsibilities summarizes the core rights that consumers have when purchasing home, auto or business insurance. These rights include the right to clear information about the coverage and claims settlement process, and the right to information about how an insurance sales representative is being paid. Consumers also have the right to resolve a complaint and the right to privacy.Consumer ResponsibilitiesAs an insurance consumer, you also have responsibilities. Your key responsibility is to share pertinent and timely facts about your car, property and business with your insurer. Insurance is a contract. The insurer and the consumer share the responsibility to act in good faith at all times in their dealings with each other. The Insurance Industry’s Code of Consumer Rights and Responsibilities. Related ServicesInsurance VendorsInsurance is a significant financial investment so it’s worthwhile to learn about your buying options. You can buy insurance from a broker, agent or direct writer.Licensing of InsurersSimilar to other professions, insurance representatives – including direct writers, brokers and agents – as well as insurance companies, are subject to government regulation.Seller ScamsPay attention to the details of your insurance contract. Scammers sometimes slightly alter the name of a legitimate company. Useful LinksAuto InsuranceRequired by law across Canada, auto insurance covers the owner/driver, passengers, pedestrians and property affected by a vehicle collision.Buying Home InsuranceAs a homeowner, you need to insure your house for replacement costs so that in the event of serious damage or destruction you have adequate coverage. Be sure to keep your home insurance current by reporting material changes or upgrades.Business Insurance CoverageInsurance protects you from losses that may pose a significant threat to your business operations. A major loss to one organization may be a trivial loss to another. When selecting coverage, deductibles and policy limits, there are many factors to consider.