Alberta Treasury Board and Finance is responsible for overseeing the Insurance Consumer Complaint Process. Several options are available to get your insurance claim settled.
List of Alberta insurers’ Complaint liaison officers/ombudspersons will help you identify a contact person for each insurer.
Alberta Ombudsman
Once you have completed the dispute resolution process, you can contact the Alberta Ombudsman for a review of the administrative process used to address your dispute:
Toll-free (elsewhere in Alberta): 1-888-455-2756
Alberta Superintendent of Financial Institutions
The ASFI office of Alberta Finance regulates, in part, the insurance business in the province under the Insurance Act.
ASFI monitors the solvency of provincially incorporated insurance companies. It also licenses insurance companies and monitors the regulation of insurance agents and adjusters, which the Alberta Insurance Council manages. To contact ASFI:
Toll-free (within Alberta): 310-0000, then 780-427-3035
Alberta Insurance Council
The Alberta Insurance Council (AIC) is the regulatory body responsible for licensing and disciplining insurance agents, brokers and adjusters. In addition to these responsibilities, it investigates complaints into the actions of insurance companies in Alberta. The Insurance Council has 2 offices:
Fax: 403-233-2990
Toll-free (within Alberta): 1-800-461-3367