Dispute Resolution - Alberta

The Insurance Consumer Complaint Process is designed to help you resolve your dispute with your insurer. If you want to complain about unfair treatment by your broker, adjuster or insurer, you can contact  the Alberta Insurance Council and/or the Alberta Superintendent of Financial Institutions. ​

Alberta Treasury Board and Finance is responsible for overseeing the Insurance Consumer Complaint Process. Several options are available to get your insurance claim settled.

List of Alberta insurers’ Complaint liaison officers/ombudspersons will help you identify a contact person for each insurer.

Alberta Ombudsman​

Once you have completed the dispute resolution process, you can contact the Alberta Ombudsman for a review of the administrative process used to address your dispute:​

Edmonton, AB T5J 5C3 
Tel.: 780-427-2756
Fax: 780-427-2759
Calgary, AB T2P 3W2
Tel.: 403-297-6185
Fax: 403-297-5121
Toll-free (elsewhere in Alberta): 1-888-455-2756 

Alberta Superintendent of Financial Institutions

The ASFI office of Alberta Finance regulates, in part, the insurance business in the province under the Insurance Act.

ASFI monitors the solvency of provincially incorporated insurance companies. It also licenses insurance companies and monitors the regulation of insurance agents and adjusters, which the Alberta Insurance Council manages. To contact ASFI:

​Tel.:  780-422-1592
Toll-free (within Alberta): 310-0000, then 780-427-3035
Fax: 780-420-0752

Alberta Insurance Council

The Alberta Insurance Council (AIC) is the regulatory body responsible for licensing and disciplining insurance agents, brokers and adjusters. In addition to these responsibilities, it investigates complaints into the actions of insurance companies in Alberta. The Insurance Council has 2 offices:

10104 – 103 Ave. 
Edmonton, AB T5J 0H8 
Tel.: 780-421-4148 
Fax: 780-425-5745
Calgary, AB T2H 2S3
Tel.: 403-233-2929
Fax: 403-233-2990
Toll-free (within Alberta): 1-800-461-3367