Cloud Operations Manager


Équité Association


Remote - Canada-wide


Full-time / Permanent

Posting Date:


Expiry Date:

About Équité Association

As a not-for-profit organization, Équité Association supports Canadian insurers to fight fraud by using advanced analytics, intelligence best practices, and coordinated investigations. Combining expert investigative services and advanced analytics, Équité serves as a unified organization, delivering improved service and fraud analytics for vehicle and cargo recovery. Leveraging relationships with law enforcement, partners and industry organizations, Équité serves as a centre point for insurance crime across all insurers, and is protecting Canadians by working to eradicate insurance fraud and crime. Équité, is invested in diminishing crime in Canada, and protecting all Canadians against exploitation.

About the Role

We use a wide range of data and intelligence to achieve four objectives:

  1. Help insurers identify fraud through integrated advanced analytics and investigations;
  2. Enhance and enable cross-insurer investigations coordinated by Équité;
  3. Lead stakeholder in vehicle and hard-asset recover & identification services; and
  4. Support law enforcement, regulators, professional colleges and other public investigative agencies to identify criminals and bring them to justice. We will also endeavour to raise public awareness about consumer scams: how they work and how to detect and prevent them.

The Cloud Operations Manager, reports to the Director, Head of Technology Solutions and requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.  The Cloud Operations Manager role is primarily responsible for providing technical and operational leadership for the cloud platform application.  Working with the Director, Head of Technology Solutions, the platform engineering team and the cyber security team, the role will ensure best practices in operating a secure cloud infrastructure and related standards to ensure the foundation which reflects the infrastructure needs and concerns of the members.

The position offers a motivated, astute person the opportunity to have an indelible impact on the organization's evolution—an organization focused on creating a vibrant, accessible culture that welcomes open discourse, supports the members, and balances technology, process and people. 

Specific accountabilities include:

  • Lead operational ITIL activities and improvements including incident management and operational capacity planning
  • Coordinate incident management with members and third-party vendors
  • Use monitoring tools and system analytics to quickly diagnose and create documentation for root cause analysis
  • Use monitoring tools to monitor resource usage and cost and collaborate with engineering teams in creation of cost optimisation concepts
  • Use monitoring tools to investigate outage patterns and pro-actively collaborate with engineering teams in creation of continuous improvement of platform stability
  • Ensure the operative availability of business continuity processes and resources
  • Hands-on experience with Networking and Security Concepts. Conduct risk assessment checks on systems, firewalls and update security procedures
  • Providing best practices for operating and maintaining cost-efficient scalable cloud environment, as required


  • 5+ years of prior experience operating a cloud based infrastructure
  • A university degree in the field of Information Technology
  • An understanding of infrastructure operation concepts, in any cloud providers (e.g. AWS, GCP), commonly deployed services, and serverless technologies. Équité uses AWS.
  • Proven track record of incident management and post mortem practices
  • Proven track record of tracking and documenting incident change management
  • Experience with operating cloud infrastructure including VPC, subnets, NAT, WAF, serverless technologies, etc.
  • Excellent written and verbal communication skills and a friendly, collaborative attitude
  • Experience in continuous deployment environment and Agile SDLC environment is an asset
  • Any of following certifications are an asset: AWS DevOps certification, AWS Security Specialist, AWS SysOps Administrator
  • Experience in the P&C insurance industry a strong asset
  • Knowledge of Governance/ Compliance/Standards - ISO 27001 is an asset
  • Comfortable and excels within remote work

Please send resume to:

Équité Association


Équité Association is committed to providing accommodation for people with disabilities. Applicants need to make their needs known in advance. Please be advised that only those applicants who are selected for interviews will be contacted.

We encourage applications from all backgrounds and communities. We highly value our diversity and inclusion culture and welcome all candidates, including women, BIPOC, LGBTQ2S+ and allies.