Dispute Resolution – British Columbia

​​​If you have a dispute regarding mandatory or “basic” auto insurance, contact the Insurance Corporation of British Columbia (ICBC), which handles complaints about individual agents, brokers and adjusters. The Financial Institutions Commission of British Columbia (FICOM) regulates British Columbia’s private-sector insurers. ​

​Insurance Corporation of British Columbia (ICBC)

To handle disputes regarding mandatory or “basic” auto insurance, ICBC has a multi-step process that includes a Customer Relations Department and a Fairness Commissioner.

For more information and general inquiries, visit ICBC’s website​. Or, call the manager of your local ICBC office or the customer contact line.

Phone: 604-661-2800
Toll-free: 1-800-663-3051
icbc.com ​

Insurance Council of British Columbia

The Council is responsible for the licensing and disciplining of insurance agents and brokers, as well as independent insurance adjusters. You may contact the Council if you have a complaint concerning any of these individuals. The Council is authorized to discipline licensees who have been found to have breached the Act. However, it does not have the power to order that a claim be paid, or that premiums or service fees be refunded. 

Insurance Council of British Columbia 
P.O. Box 7
Vancouver, BC V6E 4H1

Phone: 604-688-0321 
Toll-free: 1-877-688-0321
Fax: 604-662-7767

Financial Institutions Commission of British Columbia (FICOM)

FICOM regulates private-sector insurers who operate in British Columbia. FICOM has a process in place for investigating complaints arising from the conduct of members of the real estate, pension plan and financial services sectors. However, FICOM does not resolve individual claims disputes between policyholders and insurers. 

Vancouver BC, V6B 4N6
Phone: 604-660-3555