Dispute Resolution – British Columbia If you have a dispute regarding mandatory or “basic” auto insurance, contact the Insurance Corporation of British Columbia (ICBC), which handles complaints about individual agents, brokers and adjusters. The Financial Institutions Commission of British Columbia (FICOM) regulates British Columbia’s private-sector insurers. Insurance Corporation of British Columbia (ICBC)To handle disputes regarding mandatory or “basic” auto insurance, ICBC has a multi-step process that includes a Customer Relations Department and a Fairness Commissioner.For more information and general inquiries, visit ICBC’s website. Or, call the manager of your local ICBC office or the customer contact line. ICBCPhone: 604-661-2800Toll-free: 1-800-663-3051 icbc.com Insurance Council of British ColumbiaThe Council is responsible for the licensing and disciplining of insurance agents and brokers, as well as independent insurance adjusters. You may contact the Council if you have a complaint concerning any of these individuals. The Council is authorized to discipline licensees who have been found to have breached the Act. However, it does not have the power to order that a claim be paid, or that premiums or service fees be refunded. Insurance Council of British Columbia Suite 300-1040 West Georgia St. P.O. Box 7Vancouver, BC V6E 4H1 Phone: 604-688-0321 Toll-free: 1-877-688-0321Fax: 604-662-7767 insurancecouncilofbc.com Financial Institutions Commission of British Columbia (FICOM)FICOM regulates private-sector insurers who operate in British Columbia. FICOM has a process in place for investigating complaints arising from the conduct of members of the real estate, pension plan and financial services sectors. However, FICOM does not resolve individual claims disputes between policyholders and insurers. FICOM2800 - 555 West Hastings Vancouver BC, V6B 4N6Phone: 604-660-3555 Email: FICOM@ficombc.cafic.gov.bc.ca Useful LinksHow Insurance WorksInsurers use a pool of many premiums to pay for the home, auto and business losses of Canadians unfortunate enough to experience a loss. You are covered for losses outlined in your contract only, not for predictable events. British Columbia Revised Statutes and Consolidated Regulations British Columbia Insurance Act General OmbudService An independent dispute resolution service that is focused on the resolution of consumer complaints.