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British ColumbiaDisputes regarding mandatory or "basic" car insurance must
be handled through ICBC. ICBC has a general three-step dispute process
that features a Fair Practises Review Department and
a Fairness Commissioner. Some areas of ICBC have internal
appeal processes available to consumers. For more information or general
enquiries, visit: http://www.icbc.com/inside_icbc/dispute/how_to.asp
You can also call the manager of the ICBC office you are dealing with, or the customer contact line: Phone: 604-661-2800 The Insurance Council of British Columbia is responsible for the licensing and discipline of insurance agents and brokers, as well as independent insurance adjusters. You may contact the Council should you have a complaint concerning any of these individuals. The Council is authorized to discipline licensees who have been found to have breached the Act, but it does not have the power to order the payment of a claim or a refund of premiums or service fees. Suite 300-1040 West Georgia Street The Financial Institutions Commission of BC (FICOM) regulates private-sector
insurers. FICOM has a process in place for investigating complaints arising
from the conduct of members of the real estate, pension plan and financial
services sectors. However, FICOM does not resolve individual claims disputes
between policyholders and insurers. |
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