Ontario

In Ontario, the Financial Services Commission of Ontario (FSCO) regulates the insurance industry. FSCO has an Office of the Insurance Ombudsman that provides a final resort for the resolution of complaints about the business practices of insurance companies. You need a written statement from your company’s ombudsperson or complaint liaison officer before contacting the Ontario Insurance Ombudsman at FSCO:

Financial Services Commission of Ontario
Licensing & Market Conduct Division
Insurance Company Complaint
5160 Yonge Street
4th Floor, PO Box 85
Toronto, ON M2N 6L9
Phone: 416-250-7250
Toll-free: 1-800-668-0128
Fax: 416-590-8480
Website: www.fsco.gov.on.ca

FSCO also offers Dispute Resolution Services for disputes over car insurance Statutory Accident Benefits. More detailed information about insurance in general, filing a complaint, dispute resolution services and more is available on the FSCO website.