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IBC has consumer information centres in all of its regional offices to address specific questions that may not be covered on this website. If the information officers at these centres do not know the answers to your specific questions, they will direct you to someone who does. Please don’t hesitate to give them a call.

For information regarding your particular insurance policy, please contact your insurance representative.

Regional Offices and Consumer Information Centres

To contact IBC online, click here.

British Columbia, Saskatchewan and Manitoba Alberta
510 Burrard Street, Suite 901
Vancouver, BC V6C 3A8
Tel: 604-684-3635
Fax: 604-684-6235

Consumer information:
Toll-free: 1-877-772-3777
ext. 222
(BC, Saskatchewan and Manitoba only)

Hours: M-F 9 a.m. – 4 p.m.
10104 - 103 Ave., Suite 2603
Edmonton, AB T5J 0H8
Tel: 780-423-2212
Fax: 780-423-4796

Consumer information:
Toll-free: 1-800-377-6378
(Alberta only)

Hours: M-F 8:00 a.m. – 4:00 p.m.
Ontario Quebec

777 Bay Street, Suite 2400
P.O. Box 121
Toronto, ON M5G 2C8
Tel: 416-362-2031
Fax: 416-644-4961

Consumer information:
Tel: 416-362-9528
Toll-free: 1-800-387-2880
(Ontario only)
Hours: M-F 8:00 a.m. – 5:00 p.m.

800, Place-Victoria, bureau 2410
C.P. 336, Tour de la Bourse
Montreal, QC H4Z 0A2
Tel: 514-288-1563
Fax: 514-288-0753

Consumer information:
Tel: 514-288-4321
Toll free: 1-877-288-4321 (Québec only)
Hours: M-F 8:30 a.m. – 4:30 p.m.


1969 Upper Water Street, Suite 1706
Purdy’s Wharf, Tower II
Halifax, NS B3J 3R7
Tel: 902-429-2730
Fax: 902-420-0157

Consumer information:
Toll-free: 1-800-565-7189 ext. 228 (Atlantic provinces only)
Hours: M-F 8:30 a.m. – 4:30 p.m.

Find your insurer contact details on IBC Atlantic Insurers contact list

Other Offices

Head Office

Insurance Information Services and Investigative Services

777 Bay Street, Suite 2400
P.O. Box 121
Toronto, ON M5G 2C8
Tel: 416-362-2031
Fax: 416-361-5952

2235 Sheppard Avenue East
Atria II, Suite 1100
Toronto, ON M2J 5B5
Tel: 416-445-5912
Fax: 416-449-9357


155 Queen Street, Suite 808
Ottawa, ON K1P 6L1
Tel: 613-236-5043
Fax: 613-236-5208

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