Legal Products and Services
IBC Claims Agreements
Insurance companies, like people, sometimes disagree
about who is responsible for what. Claimants should not
be greatly inconvenienced in these situations, and should
be able to have a claim resolved and paid expeditiously.
Therefore, Insurance Bureau of Canada administers five
voluntary agreements among insurance companies that
are designed to facilitate settlements and reduce or
eliminate legal and court costs. They provide insurers
with an inexpensive mechanism to determine which
insurer is ultimately responsible for paying the claim:
- Agreement Respecting Standardization of Claim
Forms and Practices, and Guidelines for the
Settlement of Claims, 2002
This Agreement, including its forms, has been reviewed and amended.
For the Executive Summary of the changes, or to view the Claims Agreement
Amendment, click below on the pdf file.
- Property/Boiler Disputed Loss Agreement
The revised Agreement sent out May 10, 2000, as Bulletin AMCLAIMS 00-02
did not receive the acceptance of 80 % of the Subscribers required before
the revision can become effective. The Agreement adopted in 1980 is
still in effect.
- Agreement of Guiding Principles (Property
- Agreement of Guiding Principles Between Primary
and Excess Liability Insurers Respecting Claims, 1996
- Owned and Non-owned Contents Agreement (Quebec)
only at the IBC Montreal office)
Many insurers have signed an Insurance Industry
Alternative Dispute Resolution (ADR) Commitment in
order to avoid unnecessary expense, lengthy delays
and misallocation of resources, and to improve
communication and understanding between insurers.
If ADR doesn’t do the job, most automobile and general
liability insurers have agreed to settle claim disputes
through binding arbitration under the Canadian Inter-Company Arbitration Agreement. The Canadian
Insurance Claims Managers’ Association supervises the
operation of the agreement and any amendments to it.
Because policyholders and third-party claimants are not
party to these agreements, they are not bound by them
and may seek other avenues to resolution.
If you would like to order any of the agreements, please contact firstname.lastname@example.org.
Signatories to Agreements
to Claims Agreement
Signatories to Guiding Principles (Property Insurance)
to Primary and Excess Liability Agreement
to Disputed Losses Between Property and
Boiler & Machinery Insurance
Owned and Non-Owned Contents (Quebec) Agreement
to ADR Commitment
to the Canadian Inter-Company Arbitration Agreement
- Signatories to Reciprocal Agreement to Provide Copies Of Accident Benefits Files Without Charging a Photocopying Fee
To verify the status of a P&C company (name change, amalgamation, discontinuation,
etc.), check the document produced by the Office of the Superintendent of Financial Institutions entitled, Note – Canadian and Foreign Insurance Companies and Fraternal Benefits Societies .
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