Alberta

In October 2004, the Alberta Government introduced a new, three-step dispute resolution process for consumers who may have concerns with their automobile insurance premiums for basic coverage. This mechanism is also designed to assist drivers who allege unfair contractual practices by their insurer.

For more information see the section about disputes on the Auto Insurance Rate Board website , or click here for a GIO consumer brochure outlining the process.

The third step in the process involves getting in contact with the Automobile Insurance Dispute Resolution Committee at:

200 Terrace Building
9515–107th Street NW
Edmonton, AB T5K 2C3
Telephone: 780-427-5428
E-mail: aidr@gov.ab.ca

Additionally, once you have completed the Dispute Resolution Process you may contact the Alberta Ombudsman who can review the administrative process used to address your dispute:

Website: www.ombudsman.ab.ca

From elsewhere in Alberta, dial toll-free, 310-0000.

The office of the Alberta Superintendent of Financial Institutions (ASFI) of Alberta Finance regulates, in part, the insurance business in Alberta under the Insurance Act.

ASFI monitors the solvency of provincially incorporated insurance companies. ASFI also licenses insurance companies, and monitors the regulation of insurance agents and adjusters, which is handled by the Alberta Insurance Council.

To contact the Superintendent about insurance matters:

Phone: 780-422-1592
Toll-free: 310-0000
Fax: 780-420-0752
E-mail: insurance@gov.ab.ca

The Alberta Insurance Council is the regulatory body responsible for licensing and discipline of insurance agents, brokers and adjusters in the Province of Alberta. In addition to its responsibilities surrounding all classes of agents, brokers and adjusters, the Council investigates complaints into the actions of insurance companies in the province of Alberta.

Website: www.abcouncil.ab.ca

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