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Claims Process


Claims Process

​To make a claim after a collision, you must notify Manitoba Public Insurance (MPI) as soon as possible. MPI will assign an adjuster to work on your claim and evaluate the total damage.


Making a Claim

If you don't make a claim within a set time period, MPI may not be legally bound to honour it.

Visit MPI for detailed information about:

To report a collision, call 204-985-7000 (in Winnipeg), 1-800-665-2410 (outside Winnipeg) or 1-800-661-6051 (outside Manitoba).

3 Key Claim Tips

  1. If you are injured, you may be entitled to benefits from the Personal Injury Protection Plan (PIPP).
    Use the required claim forms.
  2. If your vehicle is damaged but repairable, you must get an estimate from an MPI-approved estimator. MPI estimators suggest that repairs be carried out only by an accredited service centre. If you aren't satisfied with the repairs, report your concerns to the repair shop immediately or discuss them with your estimator.  
  3. If the damage is major and the vehicle cannot be repaired safely, or the cost of repairs is high relative to the value of the vehicle before it was damaged, MPI may write off the vehicle, negotiate a settlement  with you and keep the salvage.

Your Claims Adjuster

Your adjuster is the MPI representative assigned to look after your claim and determine how much damage or loss will be covered.

How to Document Your Auto Insurance Claim

Take photos of the accident scene with your cellphone or sketch the scene. Note the position of the vehicles. It’s important to record all collision details and advise your adjuster:

  • How the collision happened and the time, date and location
  • The speed of your vehicle and the road conditions
  • Insurance information (i.e., driver’s licences, plate numbers, insurance companies and policy numbers)
  • Contact information (i.e., name, address and phone number) of drivers, passengers and witnesses

If possible, print and carry a copy of the MPI accident report form in your vehicle’s glove compartment or storage console.

Learn more about how you can prevent further loss after a collision.