Left Navigation Claims Process To make a claim after a collision, you must notify Manitoba Public Insurance (MPI) as soon as possible. MPI will assign an adjuster to work on your claim and evaluate the total damage. Making a ClaimIf you don't make a claim within a set time period, MPI may not be legally bound to honour it. Visit MPI for detailed information about:How to report a vehicle claim for damages, losses or injuriesWhat you need to record when you are in a collision.To report a collision, call 204-985-7000 (in Winnipeg), 1-800-665-2410 (outside Winnipeg) or 1-800-661-6051 (outside Manitoba).3 Key Claim TipsIf you are injured, you may be entitled to benefits from the Personal Injury Protection Plan (PIPP). Use the required claim forms.If your vehicle is damaged but repairable, you must get an estimate from an MPI-approved estimator. MPI estimators suggest that repairs be carried out only by an accredited service centre. If you aren't satisfied with the repairs, report your concerns to the repair shop immediately or discuss them with your estimator. If the damage is major and the vehicle cannot be repaired safely, or the cost of repairs is high relative to the value of the vehicle before it was damaged, MPI may write off the vehicle, negotiate a settlement with you and keep the salvage. Your Claims AdjusterYour adjuster is the MPI representative assigned to look after your claim and determine how much damage or loss will be covered. How to Document Your Auto Insurance ClaimTake photos of the accident scene with your cellphone or sketch the scene. Note the position of the vehicles. It’s important to record all collision details and advise your adjuster:How the collision happened and the time, date and locationThe speed of your vehicle and the road conditionsInsurance information (i.e., driver’s licences, plate numbers, insurance companies and policy numbers)Contact information (i.e., name, address and phone number) of drivers, passengers and witnesses If possible, print and carry a copy of the MPI accident report form in your vehicle’s glove compartment or storage console.Learn more about how you can prevent further loss after a collision. Lock It or Lose ItA professional can steal your vehicle in just 30 seconds. A vehicle with an unlocked door or an open window is an easy target. Protect your vehicle from theft. Always roll up your vehicle's windows, lock the doors and pocket the keys when you park your car. Park in a well-lit area and never leave valuables in plain view.Take the Time, Report the CrimeInsurance crime can take many different forms. Recognize it. Report it.So You've Had an AccidentA convenient form to keep in your car to record the details of an accident. Just in case. Related ServicesCar CrashStay calm and if anyone is injured call 911. It’s important to take notes at the scene of a collision and report the incident to your insurer within 48 to 72 hours. Use IBC’s form to record all contact information and collision details.RepairsYour insurer determines if your damaged vehicle will be replaced, repaired or written off. If it’s repaired with better parts, you may need to contribute to the additional cost. If you decide to have the repairs done at a repair shop that is not one of your insurer company’s “preferred shops,” you will be responsible for managing the repair.Loss PreventionBy practising safe driving techniques, you can prevent a collision. If you are in a collision, watch out for repair shop scams and other preventable costs. Useful LinksStaged CollisionsA staged or alleged vehicle collision supports false auto insurance claims. Staged collisions put innocent drivers at risk and contribute to higher insurance premiums. Dispute ResolutionYou have options when filing a complaint. Start by getting more information from your insurer. Consider contacting the company’s ombudsperson. If your dispute is not resolved, you can contact the General Insurance OmbudService (GIO) or a federal or provincial Superintendent of Insurance. Fleet LiabilityPreventive maintenance is an essential part of an effective fleet risk-management program. Your organization may be held liable for a collision if a driver operates a vehicle for business purposes. Involved in an Accident? Here’s What to DoCollect names, addresses, licence plate numbers and insurance details as needed.