Left Navigation BC Wildfire Canada’s property and casualty (P&C) insurance industry is responding to the needs of their customers in the evolving wildfire emergency in British Columbia. July 11, 2017 (VANCOUVER) – Canada's property and casualty (P&C) insurance industry is responding to the needs of their customers in the evolving wildfire emergency in British Columbia.Following the provincial declaration of a state of emergency due to wildfires burning out of control throughout much of the interior, Insurance Bureau of Canada (IBC), the national trade association that represents Canada's 200 P&C insurers, deployed its Community Assistance Mobile Pavilion (CAMP) to the Kamloops region. CAMP staff will provide insurance information and advice to those affected by the fire. IBC's CAMP is set up on site following disaster to answer insurance-related questions and help evacuation victims get started on the claims process during a time when they need help the most," said Aaron Sutherland, IBC Vice-President, Pacific. "Our thoughts are with those whose lives have been disrupted and whose property is at risk. The priority right now is the safety of those affected and their loved ones.IBC staff will answer insurance-related questions and help affected residents get in touch with their insurance representative to begin the claims process. Residents can visit CAMP at:The Williams Lake Resiliency Centre at Boitanio Mall, 850 Oliver St.Sutherland added, "IBC is here to help. We don't settle claims but we help people start the claims process and get the answers they need at a difficult time."In addition, policyholders can contact their insurance representative or the IBC Consumer Information Centre at 1-844-2ask-IBC or email@example.comWhat insurance coversMost home and business insurance policies cover fire damage. If residents have to leave their homes because of a mandatory evacuation order issued by civil authorities, most homeowner's and tenant's insurance policies will provide coverage for reasonable additional living expenses for a specified period of time. Your insurance representative is at the ready to clarify the details of your policy.The claims processIf you have been affected by a wildfire, when safe to do so, take the following steps:Assess and document the damage. Taking photos can be helpful.Call your insurance representative and/or company.List all damaged or destroyed items.If possible, assemble proofs of purchase, photos, receipts and warranties. Take photos of the damage and keep damaged items unless they pose a health hazard.Keep all of the receipts related to cleanup, and if you've been ordered to leave your home, keep the receipts for your living expenses.Ask your insurance representative what living expenses you're entitled to be reimbursed for and for what period of time.Next stepsOnce you have reported a loss, you will be assigned a claims adjuster. It may take some time, given the number of people affected by the wildfires, but you will be contacted. The claims adjuster will investigate the circumstances of your loss, examine the documents you provide and explain the process. Take notes during the conversations and don't be afraid to ask questions.Your insurance company will ask you to complete a Proof of Loss form, to list the property and/or items that have been damaged or destroyed, with the corresponding value or cost of the damage or loss. You must sign and swear that the statements you make in the Proof of Loss form are true. Ask your insurance representative or claims adjuster to clarify anything you are unsure about.ResourcesCan I keep my fridge and freezer? (PDF)Additional Living Expenses (PDF)Insurance Q&A (PDF)TIP Sheets Fire Damage to Businesses (PDF)Fire Damage to Homes (PDF)Anyone with questions should contact their insurance representative or IBC's Consumer Information Centre at 1-844-2ask-IBC.For additional information, consumers can also visit www.ibc.ca or email firstname.lastname@example.org. BC Wildfire - Home InsuranceMost home and business insurance policies cover fire damage.BC Wildfire - Auto InsuranceDamage to vehicles from fire, wind, hail or water is usually covered if comprehensive or all perils coverage auto insurance has been purchasedBC Wildfire - Business InsuranceBusiness interruption or business income insurance is an additional policy to your existing business property insurance policy that covers your earning during an unexpected shutdownFiling an Insurance ClaimSometimes life happens. If you’ve been in a collision or if your home has been burglarized or damaged in some way, you’ll want to get your life back to normal as quickly as possible.Wildfire Safety - What you need to knowWildfires are a real and present danger, especially if you live in a grasslands region or have a heavily forested area. However, you can take measures to protect your family, your home or your business. Let's look at these measures step by step. Related ServicesFireFire is a common fear. Wildfires are difficult to contain and unpredictable. Learn how to extinguish home fires and reduce your risk of a home fire. Home InventoryA current inventory of your belongings makes it easier to file a claim. Keeping your records off-site is wise in case a fire or flood damages your property. Consider updating your home inventory each spring and advise your insurer of any major purchases. Useful LinksCrisis Management - Auto InsuranceIn times of crisis, slowing down is often the best approach. A crisis can be weather related. Whether your vehicle has been damaged by water, wind, fire, ice or an earthquake, make sure you know what to do in the event of an emergencyCrisis Management - Home InsuranceFrom floods to fires to earthquakes, severe weather can damage your home. A home robbery or attempted break-in can put you, your family and your property, at risk. If you’re in a crisis situation that could affect the structure of your home or your own health, keep calm and seek alternate shelter immediately. Crisis Management - Business InsuranceA crisis can happen at any time, threatening an organization in a multitude of tangible and intangible ways. Following best practices in risk management – including creating a business continuity plan – can mean the difference between recovery and bankruptcy.