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Insurance Disputes


Manitoba Insurance Disputes

​If you have a claims issue or complaint about Autopac insurance, Manitoba Public Insurance’s (MPI’s) Call Centre staff can assist you. If you have a dispute about an insurance company, contact the Financial Institutions Regulation Branch (FIRB). For a complaint about an individual insurance professional, contact the Insurance Council of Manitoba (ICM).​


​Manitoba Public Insurance​

MPI handles consumer requests for reviews or appeals of at-fault assessments, repair and/or settlement disagreements, as well as personal injury and collision claims. You can also contact MPI to appeal demerit points. 

​MPI’s Call Centre staff can answer most questions about Autopac insurance and claims issues. If your question is complex, a customer relations officer will research it. For more information, contact MPI

Financial Institutions Regulation Branch

FIRB regulates private insurance companies in Manitoba. The branch investigates complaints and disputes between consumers and insurance companies.

Financial Institutions Regulation Branch
Winnipeg, MB  R3C 3L6 
Tel.: 204-945-2542
Toll-free: 1-800-282-8069 (in Manitoba)
Fax: 204-948-2268
Email: insurance@gov.mb.ca

Insurance Council of Manitoba​

ICM is responsible for the licensing and discipline of insurance agents and brokers, as well as independent insurance adjusters.

Insurance Council of Manitoba
Winnipeg, MB  R3B 0T6
Tel.: 204-988-6800
Fax: 204-988-6801