Left Navigation Slip Trip and Fall (Occupiers Liability) - Risk Management Regularly inspect and maintain all buildings and premises. A written, consistently documented and strictly enforced inspection and maintenance policy is essential to managing risk. Ask your insurance representative about liability coverage in your current business policy. If your loss experience indicates that additional coverage may be of benefit, your representative can provide guidance on available options. Tips for Managing Slip, Trip and Fall Risks Develop and implement an inspection and maintenance policy that states: The purpose of the policy.Effective and revision dates of the policy.How often it is to be carried out.How it will be documented and by whom.Corrective actions to be taken if minimum standards are not met.Who is responsible.Use a regular and reasonable cleaning and maintenance program.Perform inspections frequently for hazards or maintenance deficiencies.For example, spills and water at entranceways are common causes of slips, so regularly check for wet floors in high-risk areas such as entrances, bathrooms and beverage-service areas. Create a form to be used during inspections.Train employees and volunteers to identify and remove or minimize hazards.When hazards are discovered, address them using methods such as:Posting signs or notices in highly visible locations to warn patrons of potential dangerErecting barriers to prevent access to hazardsConducting repairsRemoving the hazard.Ensure all areas are adequately lit.Use a non-slip floor treatment (especially when wet or greasy floors are inevitable).Keep records of inspections, repairs and the state of all buildings and premises.INDOORSOUTDOORSKeep floors free of hazards and debris.Salt, shovel and sand icy or snowy areas. Keep entrances clean (as much as possible). Follow by-laws and/or best practices that dictate when snow clearing should be completed. Place mats over wet areas (especially in wet weather). If you receive notification of a claim or are aware of a potential claim situation, immediately contact your insurance representative. Source: Compiled with Canadian Risk Intervention Inc. Slips, Trips & Falls - Occupier's LiabilitySlips, trips and falls result in some of the common and costly liability claims against business owners. Learn simple loss-prevention steps you can take as well as tips on handling a claim against your business.Getting Started - Managing Your RiskA primer on the concept of risk management plus the basic steps of the risk management process.Commercial Insurance for Small Business - Q&AQuestion to ask your insurance representative. Related ServicesSlip Trip and Fall (Occupiers Liability) - Claims ManagementHow an organization handles an accident or incident can have a significant impact on the ultimate cost of a claim. Useful LinksSample: Inspection and Maintenance Policy Ensure a safe, clean and hazard-free environment for customers and employees through a process of regular inspection and maintenance of all buildings and premises. Sample: Inspection Form Help keep track of your maintenance by keeping an ongoing record of inspections. Include the location, time, condition, action taken and the initials of who inspected the premises Sample: Slip Trip and Fall Incident ReportDocumenting the incident may help to establish a defense for a claim presented at a later date, help analyze the cause of the incident and help recommend risk management improvements to prevent similar incidents in the future.