| The language of insurance can be quite complex and confusing. Insurance professionals with whom you may come into contact should be prepared to explain these terms. If you don't understand, ask! |
 | Current home, auto and business insurance topics are covered in IBC’s comprehensive consumer brochures. You can download and print a PDF or order multiple brochures by emailing consumercentre@ibc.ca.
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 | To resolve an insurance dispute, contact your insurer first. If you need more assistance, contact your insurer’s ombudsperson, the General Insurance OmbudService (GIO), or a federal or provincial Superintendent of Insurance.
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 | The practice of reviewing your credit score is restricted – insurers that use your credit score assess many other factors to determine your premium and most follow IBC's code of conduct.
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 | IBC studies assess the potential of severe weather and natural disasters to hurt Canadians, damage property, increase insurance premiums and potentially change how insurers assess risks.
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