Consumer Information Officer

Summary:

Insurance Bureau of Canada (IBC) is looking for 3 part-time (casual) Consumer Information Officers to provide the public with insurance information by directly handling consumer inquiries with respect to general insurance.

Duties and Responsibilities:

• Contribute to public awareness by assisting consumers on matters relating to insurance coverage and claims
• Maintain a high degree of technical knowledge by monitoring legislative changes, policy changes, and policy coverage
• Conduct outside presentations / participate in exhibitor trade shows
• Responding to public inquiries via telephone and e-mail relative to property and casualty insurance in a timely manner
• Record and follow-up on all consumer inquires as necessary
• Alert manager on changes impacting the Consumer Info Centre including market trends
• Attend on-site after severe weather events providing general insurance information

Qualifications:  

• Proven track record with a minimum 20 years experience in the property and casualty insurance industry
• Understanding of all aspects of property and casualty insurance
• Problem solving and coping skills, with adaptability to frequent change
• Strong written and oral communication skills
• Proficient in Microsoft Word and Outlook
• Professional and pleasant telephone manner
• Insurance industry designations an asset
• Ability to speak French is an asset