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Insurance Bureau of Canada/nl/About Us/Working at IBC/Member Engagement Coordinator

Coordinator- Member Engagement, President’s Office

Department:

President’s Office

Location:

777 Bay Street, Toronto (Hybrid workplace)

Status:

Full Time

Posting Date:

2022-05-04T04:00:00Z

Expiry Date:

This role is an exciting opportunity to work with a dynamic team in the President's Office within the department of Member Engagement. You will help develop expertise in IBC's products and services, assist with membership pitches and presentations, maintain IBC's Member Site, and support the core functions of Member Engagement and the President's Office.

Duties and Responsibilities:

Supports the Manager, Member Engagement in the delivery of services to IBC's members, helping the team meet strategic goals.

  • Contribute to all projects and tasks pertaining to Member Engagement and IBC's Committee Structure
  • Work with the Member Engagement Team to develop and execute against marketing strategies to prospective members
  • Oversee the Member Services inbox, which consists of responding to all inquiries from members, non-members and IBC staff, drawing on expertise from colleagues and other resources
  • Assist with the Member Engagement Strategy to embed the 'member-led' mindset into IBC's culture to ensure a high quality member experience
  • Maintain high quality member records in the CRM (Microsoft Dynamics 365)
  • Process new member and subscriber applications
  • Assist members with IBC Member Site account creation and password resets
  • Generate and assist with the distribution of product invoices to subscribers
  • Maintain a strong knowledge of IBC's suite of products and services
  • Complete special projects and assignments as requested

Additional Qualifications:

  • University or college degree or equivalent combination of education and experience
  • Experience in marketing, communications, or information management is an asset
  • An innovative self-starter who is able to work both independently and within a team environment
  • Excellent organizational, planning, interpersonal and problem-solving skills
  • Exceptional work ethic as well as an ability to excel in a fast-paced environment
  • Solid customer service and relationship-building skills
  • Strong written and oral communications
  • Ability to take initiative and plan ahead
  • Professional and courteous phone and e-mail etiquette
  • Ability to learn quickly and adapt to changes in technology and techniques
  • Solid computer skills and excellent knowledge of and experience with MS Word, Excel, MS Explorer, MS PowerPoint, MS Dynamics 365 (asset) and Outlook
  • Knowledge of property and casualty insurance business an asset
  • French communication skills, written and verbal (asset)

Please send résumé to:

Human Resources Department

Contact: Azan Khan

E-mail: careers@ibc.ca

 

IBC is committed to providing reasonable accommodations for people with disabilities. Applicants need to make their needs known in advance.

This position qualifies under the Employee Referral Program.

IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.