Member Engagement Coordinator

This role in the President’s Office and the department of Member Engagement is an exciting opportunity to work with a dynamic team in the President’s Office. You will help develop membership pitches, manage IBC’s committee portal, and support the core functions of member engagement.

Duties and Responsibilities:

Supports Member Engagement in the delivery of services to IBC’s members, helping the team meet strategic goals, primarily:

• Responding to inquiries to IBC’s member services email inbox
• Managing IBC’s member information collection, including CRM contacts and distribution lists by liaising with various IBC departments
• Together with VP, President’s Office, evaluating effectiveness, from a Member Engagement perspective, of current CRM
• Managing elements of IBC’s Member website (in SharePoint), including uploading relevant committee documents
• Managing industry subscriber approvals and invoices
• Working with the VP, President’s Office and Membership Lead, Member Engagement to execute on 2021 Member Outreach and Engagement Strategies
• Assist Membership Lead in gathering and maintaining member and non-member intelligence – conducting research and analysis regarding IBC members, non-members and potential members, including mergers and acquisitions, key executive changes, and members in the news
• Generating ideas related to enhancing member experience throughout the lifecycle of the member, for continual service improvement 
  
• Supporting IBC’s Library by providing information services and managing digital assets in collaboration with the Manager, Library services