Despite having policies in place, and following procedures and best practices for risk management, your organization may face a claim relating to the service of alcohol. In the event of an incident that could result in a claim, contact your insurance representative immediately.
Reporting a Liquor Liability Claim
- Record all relevant information surrounding the incident, such as the names and contact information of any witnesses, employees or volunteers who were present or have information about the incident.
- Have them complete an incident report that includes all of the relevant details.
- Refer any discussions with the potential claimant to your insurer.
- It is wise to tell employees and/or volunteers that they should not discuss liability with potential claimants and that they should
never admit liability.
- Investigate potential causes and implement preventive measures.
Source: Compiled with Canadian Risk Intervention Inc.