Left Navigation Insurance Disputes If you have an insurance-related complaint, contact the Office of the Superintendent, Department of Service NS and Municipal Relations. Under the Department of Service NS and Municipal Relations, Financial Institutions Division, the Office of the Superintendent handles all insurance-related complaints.Douglas MurphyOffice of the Superintendent5151 Terminal Rd., 7th Floor P.O. Box 2271Halifax, NS B3J 1A1Phone: 902-424-6331 Fax: 902-424-1298Email: firstname.lastname@example.org Useful LinksHow Insurance WorksInsurers use a pool of many premiums to pay for the home, auto and business losses of Canadians unfortunate enough to experience a loss. You are covered for losses outlined in your contract only, not for predictable events. Nova Scotia Statutes and RegulationsInsurance Act for the Province of Nova ScotiaGeneral OmbudService An independent dispute resolution service that is focused on the resolution of consumer complaints.