We’re here to help.
Your inquiries are important to us. Please reach out via phone, email or our contact form. If you leave a voicemail or send a message, we’ll get back to you as soon as possible.
Our Consumer Information Officers aren’t bots. And they don’t send pre-programmed responses to your emails. They’re deeply experienced insurance professionals who want to answer your questions. You can call them when you need general insurance information and if they can’t answer your question, they will help find someone who can.
CALL US
1-844-2ASK-IBC (1-844-227-5422)Or see our regional numbers below
If you have general insurance questions, speak to one of our experienced Consumer Information Officers by calling the Consumer Information Centre. If our information officers are unable to answer your question, they’ll direct you to someone who can help.
Questions regarding your particular insurance policy should be directed to your insurance representative.
For any questions or concerns related to life, health, or travel insurance, please contact the OmbudService for Life & Health Insurance (OLHI).
MESSAGE US
Use our contact form to send us a message.
MEDIA INQUIRIES
For media inquiries, please visit our media centre.
Regional Locations
Ontario
777 Bay Street, Suite 1900
P.O. Box 121
Toronto, ON M5G 2C8
Tel: 416-362-2031
Email: ONCIC@ibc.ca
Fax: 416-361-5952
Consumer Information
Toll Free: 1-844-227-5422
Hours: M - F: 8:30 a.m. – 4:30 p.m.
Atlantic
PO Box 46001
RPO Novalea Halifax,
NS B3K 5V8
Consumer Information
Toll Free: 1-844-227-5422
Email: AtlanticCIC@ibc.ca
Hours: M - F: 8:30 a.m. – 4:30 p.m.
Quebec
1981 McGill College Avenue, Suite 620
Montreal, Quebec, H3A 2Y1
Tel: 514-288-1563
Email: cinfo@bac-quebec.qc.ca
Fax: 514-288-0753
Consumer Information
Tel: 514-288-4321
Toll Free: 1-877-288-4321 (Quebec Only)
Hours: M - F: 8:30 a.m. – 4:30 p.m.
Western & Pacific
Consumer Information
Toll Free: 1-844-227-5422
Email: AskIBCWest@ibc.ca
Hours: M - F: 8:30 a.m. – 4:30 p.m.