Reporting Fraud If you suspect insurance fraud, document your concerns. Take detailed notes of all dates and times. Save all correspondence with any service providers or other individuals you deal with. When fraud is suspected, maintaining a record of evidence can help you to prove it. Include emails, voicemails, text messages and other documentation such as: Estimates and invoicesWork ordersMedical reportsFinancial transactions and bank recordsClaim formsOther related informationPersonal Safety Comes FirstAvoid creating conflict or altercations when obtaining information related to a fraud situation. If you feel unsafe, insecure or intimidated at any time, call police or someone you trust. You may be in a unique position to document important information that will assist insurers and authorities in addressing concerns related to possible insurance crime. 4 Ways to Record Vehicle Damage Fraud If possible, take photographs of the vehicle before and after it was damaged, and take photos before and after repairs are completed. Include all sides of all vehicles, whether they appear to be damaged or not.Where it is safe, possible and practical to do so, place a measuring tape or metre stick in the photographs where damage is present. If you notice damage to a vehicle that appears to be unrelated to the collision, make a note of it. Note whether air bags were deployed in any vehicle. Identify and record any possible witnesses or evidence of the collision. This may include intersection or business security cameras in the area or vehicle dashboard cameras.3 Tips for Tracking Injury-Related Fraud Maintain a personal record of all appointments kept and the goods and services provided to you. Note any information related to your activities that might assist with reconciling events and treatment dates. If you are a health care provider and believe you may be a victim of health care practitioner identity theft, report your concerns to your professional college or association, IBC and/or Health Claims for Auto Insurers (HCAI). If you live in Ontario, you can anonymously report injury-related insurance fraud to the Financial Services Regulatory Authority of Ontario (FSRA).Take the Time. Report the Crime.Help catch fraudsters. If you've witnessed or have information about a potential crime, you can:File a report with local police, or the provincial or territorial Crime Stoppers organizationMake an anonymous call 24/7 to 1-877-IBC-TIPS (422-8477)Complete and submit an anonymous online tip form Contact an IBC Consumer Information OfficerTell your insurer about your concernsNotify the Canadian Anti-Fraud Centre if applicableConsider consulting with legal counsel Take the Time. Report the CrimeInsurance crime isn’t always the work of organized groups or gangs running auto theft or insurance crime rings as a business. It can also involve normally law-abiding citizens who attempt to make a few extra dollars by padding an otherwise legitimate claim. Related ServicesStaged CollisionsA staged or alleged vehicle collision supports false auto insurance claims. Staged collisions put innocent drivers at risk and contribute to higher insurance premiums. Employment FraudBusinesses can be greatly impacted by employment fraud. Recognize the insurance fraud situations that may occur and count as insurance fraud. Medical ServicesIf you are injured in a vehicle collision, medical services help you recover. However, unscrupulous rehabilitation clinics and assessment centres may engage in fraudulent activities. Auto Repair Facility FraudInflated towing fees and repairs to damages that existed before the insured incident are elements of auto repair facility fraud. Be mindful of repair facilities that take part in fraud. Paper Fraud and Jump-insWhen a criminal reports a collision that never occurred, it’s known as paper fraud. Jump-ins are reported as collision occupants but were not in the vehicle at the time of the reported collision. Useful LinksInsurance FraudInsurance fraud is serious business and costs us all. Think the fender bender you saw might not have been so accidental? Canadian National Insurance Crime Services (CANATICS)CANATICS uses technology to support the fight against auto insurance fraud in Canada. We do this with an unwavering focus on privacy and security.