Manager, Compliance


Facility Association


Hybrid / 2235 Sheppard Avenue East, Atria II, Suite 500 Toronto, ON


Full Time

Posting Date:


Expiry Date:

Facility Association (“FA”) is an unincorporated non-profit association of insurers. FA operates in Yukon, Nunavut, North West Territories, Alberta, Ontario, Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland and Labrador. Every insurer licensed to write automobile liability insurance in these jurisdictions is a member of FA. The affairs and business of FA is managed and controlled by a Board of Directors with authority Canada-wide. The President and CEO is responsible for the day-to-day operations of the organization and management of staff.

Our Purpose: 

Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible.

Our Mission:

To deliver on our Purpose through the efficient administration of automobile insurance residual market mechanisms; and by providing valued information to our members. Facility Association strives to enhance market stability through minimizing our market presence and impact, in an effort to provide consumers with the benefits of a healthy and competitive standard insurance market.

About the Role:

Reporting to the Director, Compliance, the Manager, Compliance will lead a team of underwriting and claims compliance auditors and deliver on the planning and execution of the annual Audit Plan. This role will also take on and/or be a resource for special projects as required.


  • Develop and lead a high performing and engaged team of auditors with a focus on collaboration and coaching through regular feedback
  • Manage the day-to-day operation of the team and its deliverables including workflow, timely and accurate reporting and a focus on continuous improvement
  • Work proactively to remove obstacles for the team, resolve issues and provide mentorship
  • Provide input into the annual audit plan and review audit working papers and reports to maintain sufficient documentation and quality
  • Prepare and/or provide input into reports for presentation to the Audit & Risk Committee and FA Leadership, noting trends and key watch items and impacts
  • Act as auditor and/or Auditor-in-charge on assigned audits (AIC duties include, but are not limited to, audit planning, liaison with Member staff, documentation and reporting, follow-ups)
  • Provide training to new and existing staff as required
  • Lead and participate in Special Projects as assigned
  • Perform other department duties as assigned 


  • Experience in leading and developing a team with a dedication to driving and achieving results
  • At least 8 years of automobile insurance underwriting experience across personal lines of business. Commercial lines experience is an asset. OR At least 8 years of automobile claims experience across multiple provincial jurisdiction; experience across multiple claim types (Physical Damage, Accident Benefits and Bodily Injury) is an asset.
  • Prior experience in conducting Claim or Underwriting audits and/or Risk Management.
  • CIP or other professional insurance designation
  • Ability to work independently and with a team to contribute to the successful delivery of time-sensitive audits and/or projects, effectively working on multiple tasks, and meeting deadlines
  • Excellent verbal and written communication abilities
  • Strong problem-solving skills, excellent time management and organizational skills
  • Proficiency in MS office tools (eg  Excel, Powerpoint, Word) including knowledge of advanced Excel functions such as macros and pivot tables.
  • Experience with metrics reporting and/or data analysis tools an asset (ex. Tableau, Vivid)
  • Ability to work remotely from home (ex. home, internet, workspace, etc.) and attend on-site as required
  • CIA or other professional audit designation an asset

Facility Association outsources its Human Resource functions to IBC.

Please send resume to:

Human Resources Department (HR)*


Facility Association is committed to providing accommodation for people with disabilities. Applicants need to make their needs known in advance.

Please be advised that only those applicants who are selected for interviews will be contacted.

* The Human Resources Department of Insurance Bureau of Canada (IBC), provides HR services to Facility Association