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National Director, Investigative Coordination and Crime Analysis


Investigative Services Division


2235 Sheppard Avenue East, Toronto


Full Time

Posting Date:


Expiry Date:


IBC is looking for a seasoned professional with extensive P&C insurance fraud investigative experience to provide senior-level leadership and oversight of the crime analysis, data intelligence, investigation coordination, support and administration functions of IBC’s Investigative Services unit.

As a member-led, industry association, IBC is responsible for facilitating the development, communication, and implementation of a holistic strategy for the detection, prevention, and deterrence of fraud perpetrated against its members. These strategies include the design and delivery of a number of cross-insurer shared anti-fraud services, many of which are currently managed by IBC.

Reporting to the Vice President, Investigative Services, you will provide expertise and strategic oversight of IBC’s investigative and fraud intelligence initiatives ensuring they support and align with, and advance the industry’s anti-fraud strategy. You will provide strong leadership, guidance, support and expertise to the crime analysis, policy development, investigation coordination, support, and administration teams. You will build and maintain strong relationships with member company and government representatives.

As a member of the senior ISD team, you will assist, support and backup the Vice-President in his/her role as the face of the industry’s fraud reduction efforts with government and industry.

​Duties & Responsibilities: 

  • Provide expertise and strategic leadership in advancing the industry’s anti-fraud strategy. 
  • Provide strategic leadership and oversight of the portfolio of cross-insurer investigations facilitated through IBC’s investigation coordination service. 
  • Fulfill the role of Committee Coordinator for the Industry Insurance Crime Advisory Group (IICAG) who are tasked with setting the P&C insurance industry’s anti-fraud priorities, defining and implementing a national industry-wide strategy.
  • Develop solid relationships and liaison on a regular basis with senior member company leaders responsible for their organization’s anti-fraud services.
  • Oversee the development of a means of capturing and leveraging data and intelligence for the purposes of fraud detection, suppression, and deterrence.
  • Provide expertise and senior-level oversight of the analysis, investigation process, documentation and effective solutions pertaining to insurance fraud investigations including auto, medical billing, and property fraud.
  • Provide expertise on all topics related to crime analysis, crime trending, and data intelligence related to insurance fraud.
  • Work with ISD Vice President, IBC’s Government Relations and Policy teams to develop clearly articulated legislative and regulatory changes in support of the industry’s anti-fraud strategy.
  • Contribute to the development and monitoring of department annual budgets and ensure internal operational policies and procedures are adhered to.
  • Conduct yearly performance reviews to manage performance and employee expectations


  • University degree in business/investigative disciplines or equivalent.
  • Minimum 10+ years of experience with extensive knowledge related to deterrence, detection and prevention of complex, organized P&Cinsurance fraud.
  • Extensive knowledge and understanding of the P&C industry.
  • Crime analysis and data intelligence experience.
  • Strategic thinker with the ability to develop and oversee strategy and transfer objectives to the operational level.
  • Excellent verbal, written communication and presentation skills with the ability to communicate effectively with employees, members, government, colleagues and all levels of management.
  • Strong facilitation and negotiation skills.
  • Excellent organization skills and ability to handle competing deadlines and deliverables.
  • Highest degree of personal integrity and ethic with a positive, motivated and member-focused attitude.
  • Proficient in MS Office.
  • Knowledge of Major Case Management and/or similar investigation coordination programs.
  • Bilingual English/French is an asset but not mandatory.

Please send resumé to:

Insurance Bureau of Canada
Contact: Azan Khan
Email: careers@ibc.ca

This position qualifies under the Employee Referral Program. IBC is an equal opportunity employer.

IBC is committed to providing reasonable accommodation for people with disabilities. Applicants need to make their needs known in advance.

We thank all candidates; however, only those selected for an interview will be contacted.