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Insurance Bureau of Canada/nu/Resources/Consumer Resources/Consumer Relief

The road to recovery

​The road ahead: How insurers are continuing to provide assistance

It has been a difficult year, but the road ahead looks bright and we can’t get there fast enough. Until then, we know times are still tough for many.

That’s why, Canada’s home, auto and business insurers have provided $2.4 billion in relief to our customers.

And our assistance continues.

Each insurer has a different approach to how they provide relief measures, including premium rebates, re-rating policies and deferring premiums. To learn what options may be available, you can contact your insurance representative.

​FAQs

What do you mean by relief?
The pandemic has caused widespread stress and hardship for many Canadians. Since the early stages of the pandemic, insurers have helped consumers cope with those hardships. Each insurer has a different approach to how they provide relief measures, including premium rebates, re-rating policies, lowering rates and deferring premiums. To learn what options may be available, you can contact your insurance representative.

How can I access relief?
Consumers whose driving habits have changed significantly or who are facing financial hardship as a result of the pandemic should contact their insurance representative to learn what options may be available. Relief measures will come in many forms, including premium rebates, re-rating policies, lowering rates and deferring premiums.

I’m still working from home and only using my vehicle on weekends. Am I eligible for relief?
Each insurer will handle relief differently. To learn what options may be available, you can contact your insurance representative.

I’m driving to work every day but there are fewer vehicles on the road. Am I eligible for relief?
Each insurer will handle relief differently. To learn what options may be available, you can contact your insurance representative.

What can I do to lower my premiums?
Insurers agree that auto insurance should be more affordable. In the short term, to help those dealing with the COVID-19 pandemic, insurers are offering substantial consumer relief measures. Consumers whose driving habits have changed significantly or who are facing financial hardship as a result of the pandemic should contact their insurance representative.

As it relates to auto insurance premiums, savings will vary depending on individual driving habits. In the long term, insurers are advocating for reforms that will make auto insurance more affordable.

Consumers should shop around – it is proven to help them find better rates. But it is not the only way. For more information on what you can do to save on your insurance, please see Insurance Buying Tips – Cost Control.