Contact Us IBC has consumer information centres in each of its regional offices to address your specific questions. If IBC’s information officers do not know the answers to your questions, they will direct you to someone who does.*Please note: Given the current COVID-19 situation and the high volume of calls and emails to our consumer information centres, IBC’s response time via email and phone may be longer than anticipated. Your inquiries are important to us and we’re here to help – if you leave a voicemail message or email via the contact form, we will get back to you as soon as possible. Thank you for your patience and understanding.Contact IBC onlineReport an Insurance CrimeReport a Cargo TheftTo book an interview with an IBC spokesperson Atlantic1969 Upper Water Street, Suite 1706 Purdy’s Wharf, Tower II Halifax, Nova Scotia B3J 3R7Tel:902-429-2730 Fax:902-420-0157Consumer InformationToll Free:1-844-227-5422Hours:Monday - Friday 8:30 a.m. – 4:30 p.m.Edmonton10104 - 103 Ave., Suite 2603, Edmonton, AB, T5J 0H8Tel:780-423-2212Fax:780-423-4796Consumer InformationToll Free:1-844-227-5422Hours:Monday - Friday 8:00 a.m. – 4:00 p.m. Insurance Information Services and Investigative Services2235 Sheppard Avenue East, Atria II, Suite 600, Toronto, ON M2J 5B5Tel:416-445-5912Fax:416-449-9357Ontario (Head Office)777 Bay Street, Suite 2400 P.O. Box 121 Toronto, ON M5G 2C8Tel:416-362-2031 Fax:416-361-5952Consumer InformationToll Free:1-844-227-5422Hours:Monday - Friday 9:00 a.m. - 5:00 p.m.Ottawa (Government Relations only)8 York St, Suite 200, Ottawa, ON K1N 5S6Consumer InformationTel:For consumer enquiries please dial 1-844-227-5422Quebec1981 McGill College Avenue, Suite 620 Montreal, Quebec, H3A 2Y1Tel:514-288-1563Fax:514-288-0753Consumer InformationTel:514-288-4321Toll Free:1-877-288-4321 (Quebec Only)Hours:Monday - Friday 8:30 a.m. – 4:30 p.m.Vancouver510 Burrard Street, Suite 901 Vancouver, British Columbia V6C 3A8Tel:604-684-3635Fax:604-684-6235Consumer InformationTel:For consumer enquiries please dial 1-844-227-542277 Useful LinksMedia ReleasesRead some of our recent news releases. Each year, IBC responds to more than 700 requests from the media for information and interviews. IBC works to increase Canadians’ understanding of the home, auto and business insurance industry.EventsIBC events give IBC – and our industry – an opportunity to share expertise and insights about national and regional insurance imperatives that affect the lives of Canadians. Learn more about upcoming events across Canada.