Application Support Analyst Department: Operations / Technology Services Location: 2235 Sheppard Ave E. Atria II Status: Full Time Posting Date: 2021-09-01T04:00:00Z Expiry Date: OverviewIBC is currently looking for an Application Support Analyst to join our applications support team. He/she will need to acquire general understanding of the various system components to effectively troubleshoot production malfunctions, isolate problematic areas, and coordinate resolution with various internal teams. This includes testing, analyzing, maintaining and documenting packaged application components, and defining and executing implementation plan details. This role may apply in Development environment as well as Core Support environment, depending on assignment. Technical ResponsibilitiesAnalyzes, designs (including options), estimates and makes recommendations, using the Software Development Life Cycle (SDLC) methodology.Provide support for backend applications and jobs. Investigate and resolve job failures using documented strategies or by working with development teamProvide end-user support for MS suite of products like GP, CRM and MS SharePoint as well as custom .NET applicationsManaging and supporting SharePoint's application services framework including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services Managing custom SharePoint application components like Master Pages, Web parts, workflow, Page Layouts.Manage the upgrade, maintenance and administration of MS SharePoint applicationsProvide Production Support for SQL Server databases, Production jobs, MS SharePoint and .NET applications – triage and troubleshoot application related issuesPerform installs, updates, customizations and integration for MS SharePoint and MS SQL ServerInstallation, upgrade, configuration, migration of MS SQL Server instancesProvide production support for SQL instances, capacity planning and respond to monitoring alertsAvailability to provide after-hours support for high severity issuesCollaborates with user groups to further develop information systems (IS) solutions with a proactive approachDevelops, when required, Web applications utilizing technology compliant with IBC Development standardsParticipating in Disaster Recovery ActivitiesResolving database and application related service request tickets and change requestsDeliver and maintain user manuals and training as well as operational documentationCoordinate move to production environment. QualificationsEducation, Training & ExperienceUniversity degree in Computer Science, Information Technology, Information Science (or equivalent combination of education and experience)Minimum of 2 years of experience in MS SharePoint applicationsMinimum of 2 years of experience supporting web applications using current technology, e.g., .NET framework (ASP.NET, C#), HTML, XML, Java Script, AJAXMinimum of 2 years of experience with Azure DevOpsExperience with MS CRM and MS GP considered an added plus.Skills and AttributesExcellent verbal and written communication skillsUnderstanding and commitment to quality service and best practiceFlexible, adaptable and responsive to changeGood customer service skills Please send résumé to:Human Resources DepartmentContact: Azan KhanE-mail: email@example.com IBC is committed to providing reasonable accommodation for people with disability. Applicants need to make their needs known in advance.This position qualifies under the Employee Referral Program. IBC is an equal opportunity employer.