Application Support Analyst (Consultant)


Operations / Technology Services


2235 Sheppard Ave E. Atria II


Full Time

Posting Date:


Expiry Date:

​IBC is currently looking for an Application Support Analyst to join our applications support team. He/she will need to acquire general understanding of the various system components to effectively troubleshoot production malfunctions, isolate problematic areas, and coordinate resolution with various internal teams. This includes testing, analyzing, maintaining and documenting packaged application components, and defining and executing implementation plan details. This role may apply in Development environment as well as Core Support environment, depending on assignment.

​Technical Responsibilities

  • Analyzes, designs (including options), estimates and makes recommendations, using the Software Development Life Cycle (SDLC) methodology.
  • Provide end-user support for MS CRM and MS SharePoint as well as custom .NET applications
  • Managing and supporting SharePoint's application services framework including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services
  • Managing custom SharePoint application components like Master Pages, Web parts, workflow, Page Layouts.
  • Manage the upgrade, maintenance and administration of MS SharePoint and MS Dynamics CRM applications
  • Provide Production Support for MS SharePoint and MS Dynamics CRM applications – triage and troubleshoot application related issues
  • Perform installs, updates, customizations and integration for MS SharePoint and MS Dynamics CRM applications
  • Evaluate problems to develop solutions relating to MS SharePoint and MS Dynamics CRM applications as well as various support requests
  • Manage users, roles, profiles, and other setup options for MS SharePoint and MS Dynamics CRM applications
  • Installation, upgrade, configuration, migration of MS SQL Server instances
  • Provide production support for SQL instances, capacity planning and respond to monitoring alerts
  • Availability to provide after-hours support for high severity issues
  • Collaborates with user groups to further develop information systems (IS) solutions with a proactive approach
  • Develops, when required, Web applications utilizing technology compliant with IBC Development standards
  • Deep understanding of security management and access roles for Microsoft Technologies
  • Participating in Disaster Recovery Activities
  • Resolving database and application related service request tickets and change requests
  • Develops and delivers reports as requested by the user areas and duly approved following prescribed methodologies.
  • Deliver and maintain user manuals and training as well as operational documentation
  • Actively participate in testing of any changes to application components
  • Coordinate move to production environment.


Education, Training & Experience

  • University degree in Computer Science, Information Technology, Information Science (or equivalent combination of education and experience)
  • Minimum of one-two (1-2) years of experience in Microsoft Dynamic CRM , MS SharePoint applications
  • Minimum of one-two (1-2) years of Database Administration experience with MS-SQL supporting mid-to-large scale environments
  • Minimum of one-two (1-2) years of experience supporting web applications using current technology, e.g., .NET framework (ASP.NET, C#), HTML, XML, Java Script, AJAX
  • Knowledge of tools, techniques, measures and systems for developing and monitoring information systems, including SDLC frameworks
  • Proven experience working with MS-SQL Server, being able to write and modify complex Transact-SQL queries, Stored
  • Procedures and Views
  • Proven experience working with SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS)

Skills and Attributes

  • Excellent verbal and written communication skills
  • Understanding and commitment to quality service and best practice
  • Flexible, adaptable and responsive to change
  • Good customer service skills

Please send résumé to:

Human Resources Department
Contact:  Azan Khan

This position qualifies under the Employee Referral Program.

IBC is an equal opportunity employer.

IBC is committed to providing reasonable accommodation for people with disabilities. Applicants need to make their needs known in advance