Consumer Information Officer

Department:

Strategy Office

Location:

Remote

Status:

Contract (Part Time/Casual)

Posting Date:

2023-01-09T05:00:00Z

Expiry Date:

Summary:

Insurance Bureau of Canada (IBC) is looking for 3 part-time (casual) Consumer Information Officers to provide the public with insurance information by directly handling consumer inquiries with respect to general insurance.


Duties and Responsibilities:

  • Contribute to public awareness by assisting consumers on matters relating to insurance coverage and claims
  • Maintain a high degree of technical knowledge by monitoring legislative changes, policy changes, and policy coverage
  • Conduct outside presentations / participate in exhibitor trade shows
  • Responding to public inquiries via telephone and e-mail relative to property and casualty insurance in a timely manner
  • Record and follow-up on all consumer inquires as necessary
  • Alert manager on changes impacting the Consumer Info Centre including market trends
  • Attend on-site after severe weather events providing general insurance information

Qualifications:  

  • Proven track record with a minimum 20 years experience in the property and casualty insurance industry
  • Understanding of all aspects of property and casualty insurance
  • Problem solving and coping skills, with adaptability to frequent change
  • Strong written and oral communication skills
  • Proficient in Microsoft Word and Outlook
  • Professional and pleasant telephone manner
  • Insurance industry designations an asset
  • Ability to speak French is an asset

Please send résumé to:

IBC Human Resources Department

E-mail: careers@ibc.ca


IBC is committed to providing reasonable accommodations for people with disabilities. Applicants need to make their needs known in advance.  

IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.