Consumer Information Officer


Strategy Office




Contract (Part Time/Casual)

Posting Date:


Expiry Date:


Insurance Bureau of Canada (IBC) is looking for 3 part-time (casual) Consumer Information Officers to provide the public with insurance information by directly handling consumer inquiries with respect to general insurance.

Duties and Responsibilities:

  • Contribute to public awareness by assisting consumers on matters relating to insurance coverage and claims
  • Maintain a high degree of technical knowledge by monitoring legislative changes, policy changes, and policy coverage
  • Conduct outside presentations / participate in exhibitor trade shows
  • Responding to public inquiries via telephone and e-mail relative to property and casualty insurance in a timely manner
  • Record and follow-up on all consumer inquires as necessary
  • Alert manager on changes impacting the Consumer Info Centre including market trends
  • Attend on-site after severe weather events providing general insurance information


  • Proven track record with a minimum 20 years experience in the property and casualty insurance industry
  • Understanding of all aspects of property and casualty insurance
  • Problem solving and coping skills, with adaptability to frequent change
  • Strong written and oral communication skills
  • Proficient in Microsoft Word and Outlook
  • Professional and pleasant telephone manner
  • Insurance industry designations an asset
  • Ability to speak French is an asset

Please send résumé to:

IBC Human Resources Department


IBC is committed to providing reasonable accommodations for people with disabilities. Applicants need to make their needs known in advance.  

IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.