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HCAI Operations Specialist


Operations / Health Claims for Auto Insurance


2235 Sheppard Avenue East, Toronto


Full Time

Posting Date:


Expiry Date:

HCAI is a mandatory business to business platform for Ontario auto insurers and health care facilities to transfer superintendent approved forms. HCAI is mandatory for all health care facilities that need to submit treatment and assessment plans and treatment confirmation forms, as well as the associated invoices, to auto insurers for review and adjudication. HCAI data provides a unique window into medical and rehabilitation costs and is used by other products and services. Since becoming mandatory in 2011, it has been providing value to the industry by supporting the management of med/rehab benefits to motor vehicle collision victims.

Duties And Responsibilities

  • Provide subject matter expertise on the business use of HCAI and supporting applications
  • Provide user support to HCAI’s Insurer and Healthcare user community 
  • Coordinate activities of the HCAI support team to ensure successful HCAI operation
  • Maintain Operations Framework documents for new and existing processes
  • Prepare monthly Operations Metric Reports based on data from Google Analytics for Microsoft CRM and the training site: www.hcaiinfo.ca
  • Participate in projects to enhance the HCAI CRM in line with the needs of the team
  • Coordinate and facilitate HCAI insurer training sessions
  • Prepare communication and training materials
  • Work with Business Analysts to understand changes to the HCAI application and business processes to assess the impacts on the health care and insurance user community

Qualifications & Experience

  • University/College level education
  • Outstanding writing skills and demonstrated ability to edit/proof read communication content
  • Minimum 3 years of experience in business operations, customer service and communications
  • Superior presentation, listening and problem solving skills
  • Working knowledge of insurance industry and Accident Benefits is an asset
  • Excellent customer relations and service skills
  • Time management and task orientation skills—the ability to act on own initiative to follow through on activities unsupervised
  • Proficiency in Microsoft Office (excellence in PowerPoint preferred)
  • Experience with MS CRM

​lease send résumé to:

Human Resources Department
Contact:  Azan Khan
E-mail: careers@ibc.ca

This position qualifies under the Employee Referral Program.

IBC is an equal opportunity employer.

IBC is committed to providing reasonable accommodation for people with disabilities. Applicants need to make their needs known in advance