Manager, Consumer & Industry Relations

Department:

Atlantic Region

Location:

Halifax

Status:

Full Time

Posting Date:

2021-01-11T05:00:00Z

Expiry Date:

Contribute to the regions' outstanding member relations activities while advancing key strategic priorities. This is be done in collaboration with the regional and national team(s) of IBC, while reporting to the Vice-President, Atlantic.

Holding the pen on the regional strategies for member relations and consumer outreach, you will incorporate the input from the rest of the team in its development and execution.

You will also manage the Atlantic regions' Consumer Information Centre, which involves tracking consumer calls and emails as well as ensuring the best information response to each query.

Conducting research, meeting coordination, and attending industry events in all four Atlantic Provinces will form part of the duties of the Manager, Consumer & Industry Relations – in addition to other duties as required.

Duties and Responsibilities

Develop, update, and execute member and consumer strategies
Organize, facilitate, and staff industry sub-committees of the Atlantic Committee
Collaborate with industry, as prescribed by the Atlantic Committee
Represent IBC with various government departments and representatives as assigned
Represent industry on provincial & municipal government committees as assigned
Report to the Vice-President, Atlantic and work closely with the Government Relations team to accomplish the above
Work with stakeholders in identifying areas when IBC can help with education issues and coordinate training sessions, when required
Work toward becoming a subject matter expert on P&C Insurance as it pertains to the Atlantic Region
Conduct response(s) to media requests and interviews as directed
Sustain a valuable and professional Consumer Information Centre for the Atlantic Region of IBC by investigating consumer complaints while acting as a liaison between members and consumers in finding negotiated solutions to, at times, contentious issues

Qualifications

Minimum of 10 or more years of experience in the P&C industry
University degree in business administration/marketing/public relations or equivalent business experience
Knowledge of provincial government operations
Public speaking skills including media relations
Excellent business writing skills
Superior organizational skills
Excellent team building and self-management skills
Conflict management, negotiation and risk management skills
Proficiency in Microsoft Office, especially Excel & PowerPoint

Please send résumé to:

Human Resources Department
Contact: Azan Khan
E-mail: careers@ibc.ca

This position qualifies under the Employee Referral Program. IBC is an equal opportunity employer.

IBC is committed to providing reasonable accommodation for people with disability. Applicants need to make their needs known in advance.

This position qualifies under the Employee Referral Program. IBC is an equal opportunity employer.