Manager, Consumer & Industry Relations


Atlantic Region




Full Time

Posting Date:


Expiry Date:

Contribute to the regions' outstanding member relations activities while advancing key strategic priorities. This is be done in collaboration with the regional and national team(s) of IBC, while reporting to the Vice-President, Atlantic.

Holding the pen on the regional strategies for member relations and consumer outreach, you will incorporate the input from the rest of the team in its development and execution.

You will also manage the Atlantic regions' Consumer Information Centre, which involves tracking consumer calls and emails as well as ensuring the best information response to each query.

Conducting research, meeting coordination, and attending industry events in all four Atlantic Provinces will form part of the duties of the Manager, Consumer & Industry Relations – in addition to other duties as required.

Duties and Responsibilities

  • Develop, update, and execute member and consumer strategies
  • Organize, facilitate, and staff industry sub-committees of the Atlantic Committee
  • Collaborate with industry, as prescribed by the Atlantic Committee
  • Represent IBC with various government departments and representatives as assigned
  • Represent industry on provincial & municipal government committees as assigned
  • Report to the Vice-President, Atlantic and work closely with the Government Relations team to accomplish the above
  • Work with stakeholders in identifying areas when IBC can help with education issues and coordinate training sessions, when required
  • Work toward becoming a subject matter expert on P&C Insurance as it pertains to the Atlantic Region
  • Conduct response(s) to media requests and interviews as directed
  • Sustain a valuable and professional Consumer Information Centre for the Atlantic Region of IBC by investigating consumer complaints while acting as a liaison between members and consumers in finding negotiated solutions to, at times, contentious issues


  • Minimum of 10 or more years of experience in the P&C industry
  • University degree in business administration/marketing/public relations or equivalent business experience
  • Knowledge of provincial government operations
  • Public speaking skills including media relations
  • Excellent business writing skills
  • Superior organizational skills
  • Excellent team building and self-management skills
  • Conflict management, negotiation and risk management skills
  • Proficiency in Microsoft Office, especially Excel & PowerPoint

Please send résumé to:

Human Resources Department
Contact: Azan Khan

This position qualifies under the Employee Referral Program. IBC is an equal opportunity employer.

IBC is committed to providing reasonable accommodation for people with disability. Applicants need to make their needs known in advance.

This position qualifies under the Employee Referral Program. IBC is an equal opportunity employer.