Manager, Member and Data Services Department: Facility Association Location: 777 Bay Street, Suite 2400, Toronto Status: Full Time Permanent Posting Date: 2021-10-07T04:00:00Z Expiry Date: Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible. We are an unincorporated non-profit association of insurers. FA operates in Ontario, Alberta, Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island, Yukon, Nunavut, and Northwest Territories. Every insurer licensed to write automobile liability insurance in these jurisdictions is a member of Facility Association. The affairs and business of FA is managed and controlled by a Board of Directors with authority Canada-wide. The President and CEO is responsible for the day-to-day operations of the organization and management of staff. Further detail is available, https://www.facilityassociation.com Reporting to the VP, Data & Analytics, the Manager, Member and Data Services will be required to serve as the Member Services "Team Lead" to liaise, coordinate and manage collaborative process with respect to the processing of Facility Association (FA) Residual Market, Risk Sharing Pools, and Uninsured Automobile Funds business, with the objectives of maximizing efficiency, accuracy and timeliness of the unit's reporting requirements. Working closely with the leadership this role will require overseeing the FA internal Member data processes and manage FA's IT system project portfolio, managing project development and implementation for FA, prioritizing initiatives based on business needs and requirements, and monitoring performance. Duties and Responsibilities:Stakeholder ManagementBuilding solid relationships with Members to promote data quality awareness through data quality consultation, analytical support and communication strategiesResolving issues and data reporting problems with Members and stakeholders in line with member agreements and the Facility Association Plan of OperationBuilding solid working relationships with FA's data & IT service provider through effective communication and collaboration to analyze information needs and functional requirements with regards to Facility Association business rulesBusiness Analysis and Project ManagementUnderstanding business system change needs, assessing the business impact of those changes, capturing, analyzing and documenting requirements, and supporting the communication and delivery of requirements with Facility Association stakeholdersManaging IT system project requirements, developing project plans, monitoring deliverables and ensuring timely completion of projects, prioritizing initiatives based on business needs and requirements, and monitoring performanceProcess Governance and Team LeadershipMaintaining a control process for the internal review of the member participation and operational reports (Facility Association Residual Market, Risk Sharing Pools, and Uninsured Automobile Funds) prior to release to MembersCreating, overseeing and verifying all testing for FA Residual Market, Risk Sharing Pools, and Uninsured Automobile Fund Systems, and ensuring timely completionResponsible for ensuring the accuracy of members' share ratios and annual update prior to release to MembersSupervise and oversee the management of FA operational databases, and providing quality data analysis to internal groups, Members and stakeholders; developing and applying various processes, key performance metrics, and exception reports to access data quality and identify means of fixing data as neededUpdating the Risk Sharing Pool Procedures Manual as requiredWorking in a team environment to improve efficiencies both within internal and with external reporting companiesSupporting the initiation and execution of operational and strategic initiatives as required Documenting all work product clearly and fully; andOther miscellaneous duties as assigned Experience and Qualifications:Minimum 5 years' experience in a business analyst role with a Property and Casualty insurer in Canada and/or data analysis; andUniversity degree in related fieldAbility to liaise, coordinate and manage collaborative process with industry stakeholders and other internal departmentsAbility to communicate ideas and decisions clearly and effectively, with particular emphasis on strong written communication skillsAbility to multi-task and work well under pressure, including time constraints, negotiations and competing prioritiesAbility to analyze data and member/ stakeholder issues, and respond with potential solutionsStrong interpersonal skills and a positive, team-oriented attitudeAbility to be flexible, learn quickly and adapt to changes in technology and techniques; andKnowledge of mainframe and PC computer applications – Microsoft Office Suite Assets:Experience with large scale Automobile insurance data analysis and/or managementProven ability in project management, PMP an assetExperience in business system change processesExperience in all aspects of data analytics, including mining, generation, and visualizationExperience in database management (VBA or SQL in particular); andExperience using GISA/IBC data and exhibits (i.e. Canadian automobile insurance industry statistical data). Please send resume to:Human Resources Department (HR)*Contact: Azan KhanE-Mail: firstname.lastname@example.org Facility Association is committed to providing accommodation for people with disabilities. Applicants need to make their needs known in advance.Please be advised that only those applicants who are selected for interviews will be contacted.*The Insurance Bureau of Canada (IBC) Human Resources Department provides HR services to Facility Association. Applicants should understand that the job associated with this posting is with the Facility Association, not the IBC.