Know Your Tow IBC’s position on increasing public safety and improving the towing industry in OntarioInsurance Bureau of Canada (IBC) and its member companies strongly support the Ontario government’s creation of a Towing Task Force to establish provincial oversight of the towing and storage industry.Unregulated and dishonest practices in the towing and storage industry drive up the cost of auto insurance paid by consumers.A lack of oversight in the towing industry has led to a municipal patchwork of bylaws, which includes inconsistent towing rates, processes, and standards. It has also left motorists unsure on what the rules are, and how to protect themselves from fraudulent activities particularly when it comes to collision tow services.IBC and its member companies believe the creation of a new legislative framework with a new, robust oversight model is the best way to rein in the dysfunctions in the current system.This new framework would regulate the scene of the collision to ensure that custody of the vehicle always rests with the insurer and vehicle owner.This can be accomplished by ending “First-to-Scene” chasing:Controlling who arrives to the collision scene;Controlling how they arrive to the collision scene;Mandating where they must take the vehicle; andEnforcing strict penalties for violations of First-to-Scene requirements.In addition, IBC and its member companies are recommending:Stronger consumer protection measuresAn established towing and storage fee scheduleNew enforcement and dispute resolution mechanismsTo learn more about the importance of towing industry reforms in the interest public safety and consumer protection, watch this recent report by CTV W5: Violence and intimidation in the Ontario tow truck industry Getting in a collision is stressful. Your tow shouldn't be. Been In a Collision?Call your insurance representative as soon as possible to report the collision. They can provide helpful, on-the-spot advice on tow options, as well as repair and car rental companies.You have the right to decide who can tow your vehicle and to what location (unless otherwise directed by police).A permission to tow form must be signed, and the company must provide an itemized invoice before receiving payment and commencing tow.You are entitled to a receipt for tow services rendered and you have the option to pay with debit or credit card.Decline offers to store your vehicle in a compound yard unless directed by your insurance representative.Never sign a blank contract or take referrals from tow companies.Click to view and download the Know Your Tow tips card. Related ServicesLoss Prevention After a CollisionBy practising safe driving techniques, you can prevent a collision. If you are in a collision, watch out for repair shop scams and other preventable costs. Claims ProcessImmediately after a collision, contact your insurer to make a claim. Learn more about the claims process in your province.Car CrashStay calm and if anyone is injured call 911. It’s important to take notes at the scene of a collision and report the incident to your insurer within 48 to 72 hours. Use IBC’s form to record all contact information and collision details.RepairsYour insurer determines if your damaged vehicle will be replaced, repaired or written off. If it’s repaired with better parts, you may need to contribute to the additional cost. If you decide to have the repairs done at a repair shop that is not one of your insurer company’s “preferred shops,” you will be responsible for managing the repair.