Have a Family Conversation about Emergencies
Discuss with your household a plan to get out of your home safely and quickly in an emergency. Learn basic fire safety techniques and have a plan in the event that household members are separated during an evacuation. Put together a disaster safety kit and ensure everyone knows where to find it.
If you live in a grasslands region or a heavily forested area, your fire risk is elevated.
In the event of a fire:
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Plan your exit. Follow your escape plan and go to a safe meeting place. When you get to the prearranged location, make sure everyone is accounted for. Call 911.
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Get out and stay out. If you smell smoke or see flames, get everyone out of the building immediately. Get down on your knees and crawl to an exit. During a fire, smoke rises and the air is cleaner near the floor. Close doors to slow the spread of smoke and flames.
When the Smoke Clears . . . What’s Covered?
Virtually every home insurance policy covers damage caused by fire, even if the fire began on a neighbouring property, as long as the fire was not started intentionally.
Damage to vehicles from fire or water is usually covered if comprehensive or all perils coverage car insurance was purchased. As this coverage is not mandatory, talk to your insurance representative to ensure that you have appropriate insurance coverage.
In certain circumstances, homeowners who are unable to return home as a result of insurable damage are entitled to additional living expenses.
Tips for Starting the Claim Process
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Call your insurance representative or company. Most insurers have a 24-hour claims service. Be as detailed as possible when providing information.
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List all damaged or destroyed items. If possible, assemble proofs of purchase, photos, receipts and warranties. Take photos of damage incurred and keep damaged items, unless they pose a health hazard.
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Keep all receipts related to cleanup and living expenses if you’ve been displaced. Ask your insurance representative about what expenses you may entitled to and for what period of time.