How Insurance Works
What you need to know to help protect your most-valuable assets.
Understand the basics
We're here to help you understand how insurance works, so you get the coverage you need before you need it.
- Know your policy
- How to file a claim
- Code of Consumer Rights and Responsibilities
- Find the insurance that fits your needs
Know your policy
A car collision, a basement damaged by water or a business interrupted by vandalism are risks that many of us face each day. Understand how your insurance will respond before something unexpected happens.
How to File a Claim
Make sure you know how to make a claim when something unexpected happens. Whether you need to make an auto, home or business claim, all the information and forms you need are in one place.
Code of Consumer Rights and Responsibilities
Insurance companies, brokers and agents are all committed to safeguarding your rights when you shop for insurance or submit a claim following a loss. Understand what you’re entitled to and what you’re responsible for.
Find the insurance that fits your needs
Insurance is a significant investment. Before you purchase coverage, getting answers from a licensed insurance representative to key questions can help you make informed decisions. Asking questions will help you understand your policy purchase and avoid any misinterpretation.
35%
Small and medium-sized business employees who report receiving mandatory cyber security awareness training.
$42B
Claims paid out by Canadian insurance companies in 2022. See what other facts are shaping the insurance industry.
64+
Insurance companies across Canada are ready to help you protect yourself and your property from unexpected events. Discover how to find the insurance that fits your needs
Resources For You
We've collected a few more resources that may be helpful for you to explore.
What to do when severe weather strikes
Are you prepared to respond to a windstorm, flood or fire? We’ve collected all the information you need in one place to help you prevent, prepare for and respond to severe weather emergencies.
Trending News
auto
Insurance Bureau of Canada commends federal government on its ongoing commitment to combatting auto theft
Oct 9, 2025 | NATIONAL
Cyber Security
Canadian small businesses are underprepared for cyber attacks, survey shows
Oct 1, 2025 | NATIONAL
home, climate
Plan ahead in Atlantic Canada: Weather agencies are predicting an active 2025 hurricane season
Sep 29, 2025 | Written by SEPTEMBER 29, 2025 | BY: GRAHAM LITTLE, DIRECTOR, GOVERNMENT RELATIONS, ATLANTIC, IBC
business
Business strategies to make the most of improved commercial insurance market conditions
Sep 26, 2025 | Written by SEPTEMBER 26, 2025 | BY: ROB DE PRUIS, NATIONAL DIRECTOR, CONSUMER & INDUSTRY RELATIONS, IBC
auto
Be Safe, Buckle In: Child Passenger Safety Week is September 21 to 27
Sep 24, 2025 | Written by SEPTEMBER 24, 2025 | BY: EDWARD ZHAKATA, MANAGER, CONSUMER & INDUSTRY RELATIONS - ATLANTIC REGIONAL, IBC
climate, home
Canadians voice strong concern over country’s disaster preparedness, survey shows
Sep 18, 2025 | NATIONAL
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