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Consumer Resources


Consumer Resources

​IBC consumer resources – brochures; information about dispute resolution and how insurers use credit information; and campaigns and studies conducted by IBC – are designed to help you understand your insurance options. We represent the companies that insure your home, car and business.​


Glossary

Glossary 

The language of insurance can be quite complex and confusing. Insurance professionals with whom you may come into contact should be prepared to explain these terms. If you don't understand, ask!

​​Brochures

​​​Brochures

Current home, auto and business insurance topics are covered in IBC’s comprehensive consumer brochures. You can download and print a PDF or order multiple brochures by emailing consumercentre@ibc.ca.

Dispute Resolution

Dispute Resolution

To resolve an insurance dispute, contact your insurer first. If you need more assistance, contact your insurer’s ombudsperson, the General Insurance OmbudService (GIO), or a federal or provincial Superintendent of Insurance. 

Credit Information

​Credit Information

The practice of reviewing your credit score is restricted – insurers that use your credit score assess many other factors to determine your premium and most follow IBC’s code of conduct. ​

Studies

Studies

IBC studies assess the po​tential of severe weather and natural disasters to hurt Canadians, damage property, increase insurance premiums and potentially change how insurers assess risks.