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Insurance Disputes

Ontario Insurance Disputes

​As a last resort, contact the Financial Services Commission of Ontario’s (FSCO’s) Office of the Insurance Ombudsman about an unsolved dispute with your insurer. Be sure to get ask for a written statement from your insurance company before you contact FSCO.

FSCO regulates the insurance industry in Ontario. FSCO has an Office of the Insurance Ombudsman that provides a final resort for the resolution of complaints about the business practices of insurance companies.

You need a written statement from your company’s ombudsperson or complaints liaison officer before you contact the Ontario Insurance Ombudsman at FSCO. Note that FSCO maintains a contact list of insurance company complaints officers. The office can be reached at:

Financial Services Commission of Ontario
Licensing and Market Conduct Division
Insurance Company Complaint
5160 Yonge Street, 4th Floor
PO Box 85
Toronto, ON M2N 6L9
Phone: 416-250-7250
Toll-free: 1-800-668-0128
Fax: 416-590-8480

FSCO also offers dispute resolution services for disputes over mandatory accident benefits related to auto insurance. More detailed information about insurance in general, filing a complaint, dispute resolution services and more is available at fsco.gov.on.ca.