Claims Analyst

DUTIES AND RESPONSIBILITIES:

• Work with team members to develop and execute annual planning.
• Provide support to review and maintain the Claims Guides, Forms and Internal procedures.
• Maintain the Claims Database including preparing reports (standard and ad hoc).
• Provide detailed analysis identifying trends and risk exposures.
• Manage the filing of all documentation including claim files, incident reports and correspondence ensuring confidentiality and security of information storage and handling.
• Conduct regular updates to files ensuring they are current with liability information, reserves, payments etc. to ensure financial data is current.
• Responsible for preparing and analyzing financial and claims reports, and all financial information associated with claims management including reconciling reserves and payments.
• Monitor outsourced claims to ensure quality assurance and excellent client service is achieved.
• Responsible for the maintenance of the claims mailbox and incoming emails.
• Ensure timely preparation and issuance of claims payments.
• Prepare monthly, quarterly and annual financial reports for various stakeholders and senior management as required.
• Prepare agenda and material for the Claims Committee meetings.
• Lead key projects and work collaboratively with internal and external stakeholders.
• Liaise with Risk Sharing Pool Members and Servicing Carriers as required.
• Respond to inquiries from the general public, project managers, claimants, contractors, insurers/adjusters, lawyers etc.
• Foster business relationships with external stakeholders and staff.
• Must be able to work both independently and in a team environment.
• Perform other duties as assigned, in accordance with job responsibilities or necessary departmental/ corporate objectives.
  

QUALIFICATIONS:  

• Minimum of 5 years automobile claims experience.
• Working knowledge of the automobile insurance regulatory environments in all the provinces and territories FA operates in.
• Chartered Insurance Professional (CIP) Designation, or Fellows Chartered Insurance Professional (FCIP), or actively working towards completion.
• Canadian Risk Manager (CRM) Designation is an asset.
• Undergraduate Degree or Post-Secondary Diploma.
• Intermediate proficiency in MS Office and SharePoint.
• Advanced proficiency in MS Access and Excel, including prior experience creating pivot tables/forms.
• Claims administration knowledge and experience is an asset.
• Excellent communication skills, time management and organizational skills.
• Strong interpersonal skills with the ability to work successfully within cross-functional teams.
• Demonstrated track record in meeting deadlines, effectively working on multiple tasks under time constraints.
• Possess a creative, inquiring approach to problem solving.
• Detailed oriented.
• Strong business ethics for handling business-sensitive or confidential information.
• Proven ability to make independent judgements.