Director, Operational Data & Systems


Facility Association


777 Bay Street, Toronto


Full Time, Permanent

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Expiry Date:

Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible. We are an unincorporated non-profit association of insurers. FA operates in Ontario, Alberta, Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island, Yukon, Nunavut, and Northwest Territories.  Every insurer licensed to write automobile liability insurance in these jurisdictions is a member of Facility Association.  The affairs and business of FA is managed and controlled by a Board of Directors with authority Canada-wide.  The President and CEO is responsible for the day-to-day operations of the organization and management of staff. 

Further detail is available,  

Reporting to the VP, Data & Analytics, working closely with FA leadership, the Director, Operational Data & Systems leads the Operational Data team and oversees FA's internal Member data processes and supporting internal systems. This role is a key contributor to FA operational and strategic initiatives and manages project development and implementation for FA, prioritizes initiatives based on business needs, strategic priorities and requirements, and monitors performance.

The Director, Operational Data & Systems conducts ongoing oversight and evaluations of the team's processes and procedures, continuously drives process improvement, and manages relationships with FA internal departments, FA's data service provider, and other external service providers in support of the department's mandate and FA's purpose and mission.

Duties and Responsibilities:

  • Directs FA's Operational Data and Systems team and all business processes and workflows managed by the team.
  • Leads the initiation and execution of the department's strategic and operational initiatives.
    • Drives organizational effectiveness through prioritization of a strategic 3-year portfolio of initiatives for the Operational Data and Systems team.
    • Supports the initiation and leads the execution of operational and strategic initiatives as needed.
  • Provides subject matter expertise on FA's operational data and associated processes and systems.
    • Improves departmental efficiencies by collaborating with team members to review processes, identify opportunities, implement improvements, and measure results.
    • Recommends business process improvement to optimize data governance and efficiency.
    • Directs change management initiatives.
  • Delivers data driven insights to support business decision making, including:
    • Developing complex models/processes and delivery (data analysis, visualization, data quality).
    • Understanding business problems.
    • Proposing solutions based on business needs.
    • Leading the development of solutions and coordinating delivery of those solutions.
  • Analyzes data and member/stakeholder issues; develops and communicates potential solutions.
  • Ensures sufficient documentation is in place with respect to business processes, system, and data flow.
  • Manages and develops strong internal and external stakeholder relations, including with third party service providers, Member insurers, and regulatory bodies with respect to data processing, data governance and system maintenance.
    • Oversees agreements and contracts with third party vendors and service providers as required.
  • Maintains knowledge of federal and provincial financial reporting requirements for automobile insurers.
  • Manages the Operational Data and Systems department within an annual operating budget and agreed-upon timelines.
    • Manages and develops staff in line with FA's Vision, Mission, and Values.
    • Establishes goals for direct reports and evaluates their performance.
    • Coaches, mentors, and develops career paths for direct reports.

Experience and Qualifications:

  • University degree in computer science, data engineering, actuarial science or equivalent with a focus on data management.
  • At least 10-12 years work experience in the financial services industry in Canada.
  • Experience in all aspects of data analytics, including mining, generation, and visualization (Alteryx, Python, R, Tableau and Power BI).
  • Experience in Property and Casualty insurance in Canada, and experience with large scale Automobile insurance data analysis and/or management.
  • Experience in database management (VBA and SQL in particular).


  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences (peers, direct reports, executive management, external stakeholders) and to ensure priorities are understood.
  • Drives initiatives and exercises a high degree of decision-making and accountability to manage activities that contribute to long-term excellence.
  • Multitasks, organizes, and prioritizes work, and works under pressure with constant interruptions and competing demands and deadlines; adjusts schedule and organizes own and department's work as required.
  • Superior project management skills with an ability to plan, organize, and control multiple initiatives in an accurate, timely, and cost-effective manner.
  • Experience in business system change processes.
  • Experience using GISA/IBC data and exhibits (i.e. Canadian automobile insurance industry statistical data).

Please send résumé to:

Facility Association



This position qualifies under the Employee Referral Program. Facility Association is an equal opportunity employer.

Facility Association is committed to providing accommodation for people with disabilities. Applicants need to make their needs known in advance.

Please be advised that only those applicants who are selected for interviews will be contacted.