Dispute Resolution - Saskatchewan

If you have a concern about an auto insurance claim or appeal, or a general inquiry, contact Saskatchewan Government Insurance (SGI).  If you have a complaint that you would like investigated, contact the Saskatchewan Superintendent of Insurance. The Insurance Councils of Saskatchewan and Ombudsman Saskatchewan also investigate consumer complaints.

Saskatchewan Government Insurance (SGI)​

For help resolving a dispute regarding mandatory auto insurance, contact the SGI Customer Service Centre.

SGI Customer Service Centre     
Phone: 306-775-6900 (Regina)
Toll-free: 1-800-667-9868 (North America)

If you are unable to resolve the concern through the Customer Service Centre, you can contact the SGI Fair Practices Office. ​

SGI Fair Practices Office
Regina, SK S4P 0J9
Phone: 306-751-1397 
Toll-free: 1-888-558-5559

Saskatchewan Superintendent of Insurance

The Superintendent of Insurance, under the Insurance and Real Estate Division of Financial and Consumer Affairs Authority (FCAA), regulates private-sector insurers operating in Saskatchewan. The Superintendent is responsible for investigating consumer complaints that do not deal  with the value of loss or damage to property. Use the Insurance Complaint Form to register your complaint.

Saskatchewan Superintendent of Insurance
Insurance and Real Estate Division, FCAA
1919 Saskatchewan Drive, Suite 601
Regina, SK S4P 4H2
Phone: 306-787-6700
Fax: 306-787-9006
Email: fid@gov.sk.ca

Insurance Councils of Saskatchewan​

For complaints about a particular licensed agent, broker or adjuster, contact the Insurance Councils of Saskatchewan. Please note that the General Insurance Council does not accept complaints by email. To register a complaint, you must complete a Consumer Complaint Form.

Ombudsman Saskatchewan

Ombudsman Saskatchewan manages complaints against provincial government ministries, agencies and Crown corporations, including SGI. There are two ombudsman offices you can contact:

Regina, SK S4P 4H8
Phone: 306-787-6211 
Toll-free: 1-800-667-7180 

Saskatoon, SK S7K 0L4
Phone: 306-933-5500 
Toll-free: 1-800-667-9787