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Consumer Information Centre

Expert answers to your insurance questions.

We’re here to help.

1-844-2ASK-IBC (1-844-227-5422)

M-F 8:30am - 4:30pm

Need someone to help explain some of the language in your policy in simple terms? Not sure how to properly complete a claim? Just looking to generally understand how insurance works?

Our Consumer Information Officers aren’t bots. And they do not provide pre-programmed responses to your emails. They’re deeply experienced insurance professionals who want to answer your questions. You can call them when you need general insurance information and if they can’t answer your question, they will help direct you to someone who can.

If you have a specific question about your policy, you should speak with your insurance representative.

Prefer to contact us online?

Please leave a message with details of your inquiry, your name and your callback number. Rest assured, our team of experts will get back to you promptly.