Insurance Bureau of Canada (IBC) is proud to welcome to its Board of Directors, Nav Dhillon, Chief Executive Officer (CEO), Aviva Canada; Paul Jackson, CEO, Zurich Canada; Paul MacDonald, Executive Vice-President, Personal Insurance and Digital Channels, Definity Financial Corporation; and Catherine Roe, President and Chief Agent, CNA Canada.
“To successfully navigate today's complex and changing economic landscape, the property and casualty (P&C) insurance industry must be strategic, adaptable and dedicated to consumer-focused solutions,” said Christian Fournier, Chair of the IBC Board, and Executive Vice-President and Lead, Property and Casualty Insurance, at Beneva. “We are proud to welcome Nav Dhillon, Paul Jackson, Paul MacDonald and Catherine Roe to the Board. Their exceptional vision and leadership will strengthen our mission to guide positive, lasting change for our industry and the customers we serve.”
Nav Dhillon joined Aviva Canada in December 2022 as Chief Financial Officer, where he led corporate strategy, investor relations, financial reporting, treasury and performance management. Mr. Dhillon also served as the interim Chief Claims Officer from August 2024 to June 2025. Before joining Aviva, Mr. Dhillon held senior leadership positions at RSA Canada Group and Intact Financial Corporation and played a key role in building EY’s insurance advisory practice. In 2025, Mr. Dhillon was named one of Report on Business’ Best Executives – an annual award that recognizes exceptional leaders across Canadian businesses for their impact, vision and leadership excellence.
Paul Jackson is a versatile insurance executive with over 25 years of international experience in building and leading high-performance businesses across Canada, the U.K. and Asia Pacific. As Chief Executive Officer of Zurich Canada, Mr. Jackson brings a strategic vision shaped by a career spanning senior leadership roles in underwriting, claims, pricing, distribution and marketing. Prior to joining Zurich, Mr. Jackson served as Chief Operating Officer (COO) at a leading Canadian insurer, where he spearheaded a comprehensive enterprise transformation, positioning the company for long-term strategic growth. Mr. Jackson has been at the forefront of enterprise strategy development and operating model transformation, with broad P&L experience in both dividend and growth businesses.
Paul MacDonald has been Executive Vice-President, Personal Insurance, at Definity since January 2018, and expanded his leadership portfolio in September 2022 to include Sonnet and Definity’s digital-first user experience. Mr. MacDonald has over 25 years of insurance experience. He was previously SVP & and Chief Claims Officer for Royal Alliance Insurance Company of Canada, VP Canadian Operations of SGI Canada (a Canadian P&C insurance company), VP Insurance Consulting at PwC, and SVP & National Director at Aon Risk Services. He is an Executive Sponsor of Definity’s IDEA Advisory Committee and is also on the Sustainability Steering Committee. He is director on the board of Équité Association. Paul holds his Chartered Director designation, a BA(Hons) from Queen’s University, an LL.B. from Dalhousie University, an MBA from York University and Northwestern University, and a Canadian Risk Management designation.
Catherine Roe is the President and Chief Agent of CNA Canada, where she oversees all aspects of CNA’s Canadian operations, working closely with the global and local executive teams to establish the strategic vision, drive profitable growth, strengthen market position and deliver on the company’s commitment to clients and brokers. With more than 30 years of experience in insurance and risk management, Ms. Roe brings to the IBC Board a deep understanding of the Canadian market and a proven track record of operational excellence and client-focused innovation in a highly competitive landscape.
Quotes
“At Aviva Canada, our values of care, commitment, community and confidence guide how we support customers and help build a stronger, more resilient future. Those values align closely with IBC’s work to advance practical, consumer-focused solutions and help protect Canadians from the risks they face today and tomorrow. I am honoured to join the IBC Board and look forward to working with my fellow Board members to strengthen our industry and deliver meaningful outcomes for Canadians.” – Nav Dhillon, CEO, Aviva Canada
“For over 100 years, Zurich has supported customers in Canada by helping them understand and manage risk in a changing world. As the risk landscape continues to evolve, our focus is on building resilience by using our global insights and local expertise to help Canadians anticipate challenges and be better prepared for what’s ahead. These priorities align closely with IBC’s, and along with my fellow Board members, I look forward to shaping and advancing policy solutions that better protect Canadians.” – Paul Jackson, CEO, Zurich Canada
“At Definity, our purpose is to help our clients and communities adapt and thrive, and our promise is simple: making insurance better. That commitment is grounded in values that call on us to think creatively, respond quickly to change, and make a positive difference for customers, broker partners and communities. These priorities align closely with IBC’s goals, and I look forward to working with my fellow Board members to help move them forward for the benefit of Canadians.” – Paul MacDonald, Executive Vice-President, Personal Insurance & Digital Channels, Definity Financial Corporation
“At CNA Canada, we help businesses move forward with clarity and confidence – supporting their ability to operate, grow, and contribute to the communities they serve. This responsibility extends beyond our clients to strengthening resilience and helping individuals and organizations navigate risk with greater certainty. We deliver this through disciplined underwriting, deep expertise, and a strong focus on accountability, collaboration, and innovation. I’m proud to join my fellow IBC Board members to advance solutions that protect Canadians, support communities, and build a stronger, more sustainable insurance industry. – Catherine Roe, President and Chief Agent, CNA Canada
Dhillon, Jackson, MacDonald, and Roe, join the following members of IBC’s Board:
Christian Fournier, Chair; Executive Vice-President and Leader, Property and Casualty, Beneva
Valérie Lavoie, Deputy Chair; President & COO, Desjardins General Insurance Group Inc.
London Bradley; President & CEO, Allstate Insurance Company of Canada
Kathy Boychuk; President & CEO, Peace Hills General Insurance Company
Jolee Crosby; President & CEO, Swiss Re Canada
Louis Gagnon; President & CEO, Intact Financial Corporation
Evan Johnston; President & CEO, The Wawanesa Mutual Insurance Company
Paul Johnstone; President, Chubb Insurance
Celyeste Power; President & CEO, Insurance Bureau of Canada
James Russell; President & CEO, TD Insurance
Klaus Wilkens; President & CEO, Munich Reinsurance Company of Canada
Silvy Wright; CEO, Northbridge Financial Corporation
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